Nelly
I was very unhappy with the customer…
I was very unhappy with the customer service after my booking. I booked a 3 night stay for our 50th Wedding Anniversary for 30th October to the 2nd November and unfortunately I had a very close friend Pass away. Her funeral was on the 30th October and our stay was a 4-5 hour drive away. I contacted Endless luxury to change by 1 day and what a hassle that was. I had 32 emails between me and the company to adjust it by one date and they were a nightmare. I will never book again with them and I want to cancel my Membership ASAP. So stressful
Response from EndlessluxuryNov 6, 2025
Dear Nelly, Thank you for taking the time to leave us a review. We always take all comments as a way to improve our service. Even though all bookings are final under the terms and conditions, all customers must agree to this previous confirming their dates. We are happy to report that thanks to our great customer service team, we were able to change your dates. All hotel room bookings are subject to availability and different retail prices. All changes are always subject to availability, and in some cases, retail price differences are to be applied, but in your case, we were able to have this change made at no extra cost. As you know, retail prices may have been applied since all bookings are subject to availability. But, in your case, kindly note that we were able to help you change the dates to October 31st at no extra cost. We have called you and left you a message. We are more than happy to help you with your subscription membership. Please reach back at your own convenience. Regards,


