EnagoReviews of enago.com

Response from EnagoFeb 14, 2024

Thank you for taking the time to share your feedback with us. We truly value your input and are sorry to hear about your experience. We understand how frustrating it can be to face rejection, especially when language barriers come into play. We want to assure you that we are committed to creating an inclusive and supportive environment for all of our customers, regardless of their English proficiency. Your feedback highlights an area where we can improve, and we appreciate you bringing it to our attention. We will take your comments into consideration as we continue to refine our processes and strive to better serve our customers. Our team has already got in touch with you with the necessary next steps and I assure you that we will address all your concerns. Thank you again for sharing your feedback with us. We appreciate your business and hope to have the opportunity to better meet your expectations in the future. Team Enago

Response from EnagoFeb 9, 2024

Thank you for sharing your feedback with us. We appreciate your honesty and take your concerns seriously. We understand that the quality of our editing services did not meet your expectations in relation to the price paid. Your satisfaction is paramount to us, and we regret if we fell short of delivering the value you anticipated. We continuously strive to maintain a balance between the quality of our services and their affordability. Your feedback helps us to reassess and improve upon our pricing structure to ensure that it aligns more closely with the level of service provided. Thank you once again for bringing this matter to our attention. Your feedback is invaluable as we endeavor to enhance the overall experience for all our clients. We would greatly appreciate the opportunity to work with you in future and make the experience right for you. Team Enago

Response from EnagoFeb 7, 2024

We sincerely apologize for the disappointment you experienced with our Top Impact Scientific Editing service. Your feedback is invaluable to us as it helps us to continuously improve and better meet the expectations of our clients. We understand the importance of receiving comprehensive feedback, particularly for submissions to prestigious journals like Nature Comm. We regret if the edits provided did not sufficiently address issues related to structure, content, and logic as expected. Our aim with the Top Impact service is to provide a higher level of support, and we apologize if this was not reflected in your experience. We take your concerns seriously and will review our processes to ensure that the Top Impact service delivers on its promise of providing thorough and impactful edits. Your satisfaction is of utmost importance to us, and we are committed to making things right for you. We would greatly appreciate the opportunity to work with you in future and make the experience right for you. Once again, we apologize for any inconvenience caused and thank you for bringing this matter to our attention. Your feedback is instrumental in helping us enhance our services for all our clients. Team Enago

Response from EnagoAug 31, 2023

We appreciate your feedback and are glad to know that you are satisfied with our service. We hope you continue to use our service and recommend us to your friends and colleagues. Team Enago

Response from EnagoAug 25, 2023

We appreciate your feedback and are glad to know that you are satisfied with our service. We hope you continue to use our service and recommend us to your friends and colleagues. Thank you for your time. We look forward to collaborating with you again. Team Enago