EnagoEnago is a global leader in publication support and language services. Since 2005, we have been fast-tracking researchers towards publication in international journals. Our worldwide workforce of 3000+ expert editors, peer reviewers, and translators have 19.4 years of average experience in editing articles for publication. All our editors hold PhD/Master's degrees. Along with Editing and Proofreading services, we provide end-to-end Publication Support Services, e.g., Journal Selection, Pre-Submission Peer Review, and Journal Submission to speed up publication in top journals.
Enago (enago.com) has 75 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listingEducation Services · New York, New York
Excellent
Education Services · New York, New York
Excellent
Education Services · New York, New York
Excellent
Education Services · New York, New York
Excellent
Showing 16 reviews with 1 star · Clear filters
No N.
If you have my email and data you will understand what went wrong
Response from EnagoAug 3, 2023
Thank you for sharing the feedback. I am concerned to hear this and apologize for the inconvenience that may have caused. As we strive to learn from our mistakes, I would request an opportunity to make things right. I will check the details at my end and get back to you on email to address all of your concerns. Team Enago
Sanyetus
I have been working with Enago for years, but I am tired of their inconsistent pricing policies and very poor customer services. As a result, I have decided to end my collaboration with them and will no longer be recommending their services to my colleagues and students.
Response from EnagoMay 18, 2023
Hi, Thank you for sharing a honest review of your experience with us. We are extremely dissappointed to hear about your experience. Please accept our sincere apologies for the inconvenience this may have caused you. We value your trust and long term collaboration with us and have already started making amends in our processes. We will get in touch with you personally and would want to ensure that your experience with us is always excellent. Team Enago
Peter S.
I paid for an important paper to be checked for spelling and plagiarism but the service still has not been provided. I tried to contact customer service via email (only source of contact) and received silence. This "service" that they provide is a scam
Response from EnagoMar 30, 2023
Thank you for your feedback and patience; we do apologize that you had a negative experience with our service. Kindly tell us more about what went wrong with our service as we are committed to providing excellent service, and we'll work to address the issues you've raised. We strongly encourage you to reach us at +1-980-294-034; We have a dedicated client experience team that works extensively to resolve client problems. They will assist you as best possible and prevent such issues from occurring in the future. We appreciate your patience.
Ahmed
Crimson Enago is as scam! They would take your rightful money after you work on a file and take much from your own time and effort and then they tell you sorry we will not compensate you for your work for any false excuse such as "Sorry, the system assigned the file to you by mistake!" or "Sorry, the intervention percentage is not up to the expected percentage of 10%" (which is totally unrealistic since almost all files do not require more than 6% intervention and I am a Senior Copy Editor with more than 10 years of experience so I surely know what I am talking about!). This is your problem as a company that you have a stupid system, not mine as a freelancer! And the list of lame excuses they give themselves for stealing the freelancers' money goes on and on! I have been working with them as a freelancer copy editor for like a year and every couple of months I would have an issue with them because of their unfair system and inefficient employees! They would not even reply to your queries and complaints which is very disrespectful! BEWARE of dealing with Enago! They are unfair, unreliable, and untrustworthy!
Response from EnagoOct 3, 2022
Thank you for taking the time to share your feedback with us. We regret to know that you faced the same issue twice. As our freelancer, you are an integral part of our organization and Enago’s success and we value your association with us. Like you have mentioned, we did reimburse the money the last time and we are constantly meeting and brainstorming ways to improve our processes. We are still not perfect but we are committed toward ensuring that all are freelancer have a very good experience while being associated with us. As you may have received our email, we will be processing the payment for this instance as well. Please accept our sincerest apologies for all the stress caused because of these instances and I’m thankful that you reached out to share your experience as your valuable feedback helps us improve our processes. We strongly encourage you to reach us at [email protected] in case you have anything more to discuss. We have a dedicated freelancer experience team that works extensively to resolve freelancer problems. They will try to assist you as best possible. Wishing you a long and fulfilling journey with Enago.
Numan M.
Worst service, You wasted 2 weeks, and gave just rubbish, something done by software, not human, illogical replacement of words Due to irresponsible behavior, my article got permanently rejected from the journal and I my promotion got delayed by 1 year, thanks to the worst company I have ever seen. The issue is not the money, why do you think money is everything, what about delay in my promotion and all my tenure tracks?? My junior is my senior now. Who will compensate for my 1 year loss??? just refunding means everything is okay??? What can you do now? Can you get the manuscript published? And you will charge again for it??? Yes, do contact me
Response from EnagoFeb 23, 2022
We would like to sincerely apologize for all the inconvenience and trouble that you went through. We understand that the file wasn't up to the mark and we performed a detailed analysis of the file and provided you the details as well. We confirm that a complete refund has also been processed in this regard in the month of October. We would like to apologize for the invite email that was sent erroneously from our end. We apologize for your personal and professional loss and certainly would want to do everything to make this right. Refund is certainly not everything and we would like to clarify that it is one step towards mitigating the bad experience. We are more than happy to assist you in every way possible. All the internal stakeholders have been made aware of your experience and we will make sure this isn't repeated. Apologies again for the inconvenience and not delivering as per your expectations. In case you want us to rework on your file and enhance it, we will certainly try our best and help you in all regards. We will get in touch with you via an email separately if you wish to discuss this further.
Kids Neuro Clinic D.
I am not happy with their service. I was not happy about their package service. I paid 800 dollar extra for top-impact editing and ended up doing the edition again. I would not use them ever agin
Kusnir Z.
Enago Business is a scam. Don't send them money before they deliver the service.
Dr. A.
Vey bad. Waste of money. I had to edit my paper again.