Sinocare Inc.Reviews of en.sinocare.com

Response from Sinocare Inc.May 16, 2023

Hi there, We hope you are well and would like to thank you for your review. For your order, we shipped the goods, but the follow-up logistics lost the goods, which was related to the strike in the UK at that time. We have therefore issued a refund for your order. We are looking forward to the user experience of our customers, and we will patiently listen to your real suggestions. This is not an issue which we see very often but we could understand your frustrations. We are very sorry again for the inconvenience caused and we hope this does not discourage you from shopping with us again in the future. Thanks, Sinocare Customer Service

Response from Sinocare Inc.May 16, 2023

Hola, Le deseamos lo mejor y gracias por sus comentarios. Lamentamos que nuestros productos no le hayan brindado una buena experiencia de compra. Nuestros productos de glucosa en sangre, tiras reactivas e instrumentos son todos correspondientes. Se requiere la operación con tiras reactivas e instrumentos específicos para obtener resultados precisos. No es un problema que veamos muy a menudo, pero podemos entender su frustración. Una vez más, le pedimos disculpas por las molestias y esperamos que esto no le impida volver a comprar con nosotros en el futuro. Gracias, Atención al cliente de Sinocare

Response from Sinocare Inc.Nov 17, 2022

Hi there, We hope you are well and would like to thank you for your review. We apologized for delivery time and shipping warehouse.As we all know,there was a strike at UK before, so they didn't update the system and inventory timely.The product was out of stock when we arranged shipment for you. Therefore,we had to ship it from China warehouse. We have sent your several emails and want to provide you compensation, but there is no reply from your side. This is not an issue which we see very often but we could understand your frustrations. We are very sorry again for the inconvenience caused and we hope this does not discourage you from shopping with us again in the future. Thanks, Sinocare Customer Service