Lighting is a powerful thing. It sets the mood, inspires productivity, and motivates us. The right light can open up a room in a bright ambiance or create a more cozy environment with warm tones and diffused light.
emptyoo.com (emptyoo.com) has 107 customer reviews on Five Star Index, with an average rating of 3.3 out of 5.
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Mevr. V.
It is too early to rate while I just placed the order. I will rate when the products are arrived. EM00036599
Response from emptyoo.comSep 7, 2023
Dear Customer,may we have your order number? Okay.We will arrange your order ASAP,thanks If you have any other questions, please feel free to contact us.
mikael L.
This table lamp is an absolute disaster. It's a complete waste of space and electricity. Not only does it fail to emit any light, the chargingport was missing. The quality is below poor. Would not recommend to anyone.
Dr Isabel K.
I returned the lamp I purchased through UPS months ago. Emptoo has not refunded the 599.99 into my account. DO NOT PURCHASE FROM THIS BUSINESS THEY ARE A SCAM. I HAVE BEEN WAITING FOR MY REFUND FOR LITERALLY 4 MONTHS. EACH TIME EMPTOO STATES THEY WILL REFUND MY CARD. DO NOT ORDER FROM THEM.
Mr Vincent D.
I purchased a lamp for over 100USD. It arrived on time however it didn’t work. I reported it and they offered me various unreasonable solutions. 20USD refund, 30USD refund. Eventually they agreed to send a new one. A week later wrote to me to say 10USD shipping was due. To save argument I paid it. But they charged 20USD to my card. New lamp arrived. Worked for a few weeks then stopped. Reported it again. Was offered a 20USD refund. Waste of time, poor customer service. I would suggest avoiding this company. Shame as the lamps are quiet nice, if only they worked.
Sofi D.
EMPTYOO IS A SCAM!!!! My mother bought some lamps and they never arrived. She has been sending mails to complain but you never replied. Order No. EM00024825 PLEASE RETURN THE MONEY TO MY MOTHER!!!!!
Johanna M.
Lamps don’t recharge and cannot get hold of customer service
Claire
Absolute nightmare. Total scam and dangerous! Took forever to even receive the lamps, and only received because I asked again and again.. When I finally received all the lights are faulty and smoke when charging!! Now they don't even work. 'Irene' not providing a refund so far... Do not purchase from here
JPC I.
What a nightmare. Lamp arrived but it was faulty. When I plugged it in to charge it nothing happened. It is evidently supposed to light up with an indicator light to confirm it is accepting a charge. This did not happen. So they asked me to send a video. I did. They asked for photographs, I sent those too. Then they asked me to return it, at my expense including any customs clearance costs to return it to China. It quite clearly states in their returns policy that if the product is faulty it is not the responsibility of the customer to pay the returns costs, but this went on and on and luckily I had paid using PayPal. I referred it to PayPal having given up trying to deal with Emptyoo directly. This was after some half dozen exchanges where they kept insisting I return it to them and pay the costs and handle the customs clearance despite me having sent them a copy of their own returns policy. Bizarrely enough they then referred the case to PayPal, quite why I have no idea but Paypal found in my favour and I have received a full refund last night so nearly a month after I raised the issue with them. Their promotional pages on FaceBook do not state that the product is despatched from China, in fact it mentions just about every other country and continent but not China, no idea why this is. The agency who seem to handle the dirty work for them is called Xingluoqibu. It is not exactly clear who one is dealing with but any products either supplied by Emptyoo or promoted or delivered by Xingluoqibu appear to be one and the same and they have been very forthright in their refusal to refund except when pushed to the extreme. I would never buy from them again. I see that another customer is experiencing the same problems. I also see that 46% of their reviews are one star * which speaks volumes.
