LRD
Reward Disappeared, Support Disappeared Too
I would strongly caution anyone considering using Polis by Emporia. I signed up, completed a survey, and earned a $50 reward. However, when it came time to claim it, the reward button mysteriously disappeared from my account. To make matters worse, I have been unable to get any meaningful help from customer support. At some point, someone else's email address was added to my account, and another person's name appeared on my profile. Despite these obvious issues on their end, support acted as though I was responsible for the problems. I verified my LinkedIn account, added my Google email, and followed all requested steps, yet my account was flagged for "irregularities" and instructed me to contact support. The problem is that contacting support is practically useless. Responses are either unhelpful or nonexistent. I replied to their last email on June 12 and as of June 23, I still have not received any response. Meanwhile, the reward I earned remains inaccessible. A platform that collects user data and expects participants to complete surveys should be able to accurately manage basic account information and provide timely customer support. Instead, I've spent weeks trying to resolve issues that should never have happened in the first place, with no resolution and no access to the reward I earned. Extremely frustrating experience and very disappointing customer service.
Response from Emporia ResearchSep 2, 2026
Hi LRD, we’re sorry to hear about this experience. The account issues you describe (including another email address or name appearing on your profile) can be an indication that an email account or login credentials have been compromised. When we detect irregular account activity like this, we may temporarily restrict an account to protect the participant and prevent rewards from being accessed by someone else. We understand how frustrating that can be, especially when you have an outstanding reward. These restrictions are meant to protect your rewards and account integrity. The restriction does not mean that a legitimately earned incentive is forfeited. We’re particularly sorry that you did not receive a timely response after following up with Support. Please contact us again at [email protected] with your full name and the email associated with your account, and reference this Trustpilot review. We’ll review the account history, the incentive, and the profile information you mentioned so we can determine what happened and provide you with a clear answer.