Empire CruisesReviews of empirecruises.com

My Sister had a 60th Birthday Party on July 13 2024 The boat lost power as we were leaving the dock. we had to return to the dock, Never to sail at all!!!! The bartender did not even have the decency to offer us free water as the water was 5 dollars. I would give them a half star if i could. As they are trying now not to refund her the cash money she spent for this event. Guest flew in from other area's This company Sucks!!! and i will review it on every website..

I was ripped off $3600 when I gave a 92 day notice to cancel my event. I had paid in full on a credit card in January 2020 and was never refunded. They wanted to give me a credit?!!! I have every email to back my claim. This was before COVID shut down everything.

I have been trying to contact these people for months regarding a refund. I called them and left messages. I had an event scheduled for April and I wanted a refund because of Covid. The woman I spoke to Nicole Billings promised and ensured me that were the cruise not to happen, I would get my full refund no questions asked. Now I’m being told they can’t do it. These people are the biggest scammers and Iiars I’ve ever dealt with. I will be during the company as I found out they hosted an event in again and lied about ceasing their operations. They are corrupt, rude, and disrespectful. All I wanted was a nice birthday surprise for my mother and they ruined the whole situation. I hope no one else ever deals with these people. It will be my mission to let the world know about their corruption until the matter is corrected !!