Empire CruisesReviews of empirecruises.com

My Sister had a 60th Birthday Party on July 13 2024 The boat lost power as we were leaving the dock. we had to return to the dock, Never to sail at all!!!! The bartender did not even have the decency to offer us free water as the water was 5 dollars. I would give them a half star if i could. As they are trying now not to refund her the cash money she spent for this event. Guest flew in from other area's This company Sucks!!! and i will review it on every website..

I was ripped off $3600 when I gave a 92 day notice to cancel my event. I had paid in full on a credit card in January 2020 and was never refunded. They wanted to give me a credit?!!! I have every email to back my claim. This was before COVID shut down everything.

I have been trying to contact these people for months regarding a refund. I called them and left messages. I had an event scheduled for April and I wanted a refund because of Covid. The woman I spoke to Nicole Billings promised and ensured me that were the cruise not to happen, I would get my full refund no questions asked. Now I’m being told they can’t do it. These people are the biggest scammers and Iiars I’ve ever dealt with. I will be during the company as I found out they hosted an event in again and lied about ceasing their operations. They are corrupt, rude, and disrespectful. All I wanted was a nice birthday surprise for my mother and they ruined the whole situation. I hope no one else ever deals with these people. It will be my mission to let the world know about their corruption until the matter is corrected !!

Final numbers were called in three days prior to the event, was not informed of a balance until it was time to sail and was told that we would not sail until the balance was paid. I could have been informed by text a couple hours before the event. Had a great time, guests liked the experience.

From start to end empire cruises ENTIRE staff was BEYOND helpful, welcoming, understanding, professional and FUN. Me and my bf just had a birthday party for 75 of our friends and I can’t explain how well it turned out. Every single staff was so kind and helpful through the entire process. The food and drinks were EXCELLENT too !!!!!! Wish I could rate 10 stars.

Empire Cruise, amazing from start to finish. From setting up the event with Nicole who had to deal with me calling more than I probably needed to. Nicole was so gracious and really helpful. Nicole took care of our every need before the cruise. The Jacana was a great vessel and our crew was truly amazing. Calvin, Kenny , the captain and the crew hand. They made our team building event a great one. Sure to return for another trip. I highly recommend booking with them. Thank you all Danielle

Had a wonderful time as well as my family. You guys did a great amazing job making sure my grandmother’s 70th Birthday was great. Kenny and Nicole thanks a million will be looking to do more coming with you guys...

Everything was amazing and also the staff