Empava Appliances Reviews | Read Customer Reviews of empava.com

Empava AppliancesReviews of empava.com

3.7232 reviews
Home Improvements
Don Julian Road 15253, City of Industry, California

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Empava Appliances

About Empava Appliances

Looking for kitchen and bathroom improvement solutions? Empava Appliance has got you covered! Our online store offers a wide range of top-quality products to suit all your needs, including range hoods, ovens, induction cooktops, gas ranges, bathtubs, and more. We specialize in delivering high-end appliances that combine style, functionality, and affordability, so you can enjoy maximum satisfaction and convenience in your home. Our products are designed with your comfort and safety in mind, and we guarantee exceptional performance and durability. At Empava Appliance, we strive to exceed your expectations, and we offer a hassle-free shopping experience with fast shipping and easy returns. Whether you're renovating your kitchen or upgrading your bathroom, our expert team is always available to assist you in making the best choice. So why wait? Visit our website today and explore our wide selection of kitchen and bathroom appliances, and take the first step towards creating your dream home!

Empava Appliances (empava.com) has 232 customer reviews on Five Star Index, with an average rating of 3.7 out of 5.

Also known as: empava.com
Website: empava.com
Category: Home Improvements
Location: City of Industry, California
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 66% of reviews.
Latest: Most recent review: September 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Empava Appliances reviews

Showing 50 reviews with 1 star · Clear filters

Scott L.
Mar 9, 2023
Less than stellar experience
Less than stellar experience. Complete waste of my time. Made an Order for a stove top from Empava and my order was suddenly canceled without any explanation as to why. Seemed like a great deal but unfortunately, i had to make the purchase elsewhere and with a different brand.
Response from Empava AppliancesMar 10, 2023
Hi Scott, we are sorry that we did not send an email first to explain why. The truth is that our website has detected that this is a high-risk order. In order to avoid losses for both parties, we have to cancel the order. I sincerely apologize for the inconvenience we caused you but appreciate you sharing this feedback so we can improve for future guests. We hope we have the opportunity to deliver a five-star experience next time. Thanks
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Kelsey R.
Mar 7, 2023
Have ordered a oven, was scratched. Had a replacement come and the same thing.
Both ovens are scratched, not going to continue to send back.
Response from Empava AppliancesMar 10, 2023
Hello Kelsey, we are very sorry to hear that your experience with our wall oven has not been consistent with the standard of quality that we strive for at Empava. If there is anything we can do to help you with the second oven, do not hesitate to reach out to the Empava Team at +1 (888) 682-8882 or email us at [email protected]. Please know that we value your feedback. We hope we have the opportunity to deliver a five-star experience next time.
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Stinky P.
Feb 20, 2023
Bad Customer Service
The representative I talked to on the phone, Amy, was very rude. She kept interrupting every time I went to explain my situation she would say to let her finish speaking and that I wasn’t understanding what she was saying, even if she wasn’t speaking or did not say anything previously. She made it very difficult to reach a resolution to the problem.
Response from Empava AppliancesFeb 21, 2023
Hey Stinky. I wanted to reach out and apologize for the experience you had with our team. This is not typical of us and can assure you it wouldn't happen again. As you can see on other reviews, we are known for taking ownership and caring deeply about our customers. We can’t fix the past but you have my personal commitment to improve the way our staff serves every customer. Until then, please accept my sincerest apologies on behalf of everyone on the team. If there is any way to earn your trust in the future please let me know. Also, feel free to drop a email to [email protected] regarding your problem, we’ll solve this issue at hand. Thank you.
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Dina
Feb 14, 2023
I need to get in touch with you
I need to get in touch with you. The front right burner does NOT ignite every time you try to use it.
Response from Empava AppliancesFeb 16, 2023
Hi Dina. Sorry for the late repsonse! We would like to get this taken care of, but we will need additional information. Could you take a short video and send it to [email protected]? Please attach you order number as well. Our warehouse will support you directly. Thank you and hope we have the opportunity to deliver a five-star exerprience. Have a great day!
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Alex W.
Dec 4, 2022
No QC at all, be aware.
First of all, it does work on a basic level. But the quality is horrendous, so the functionality feels more like luck than engineering. I have an empava cooktop that has done well for us so I expected similar quality in this wall oven and it just wasn't there. The knobs are crooked, the fan was slapping its enclosure, and every single screw on the outside body of the unit was loose or stripped. Honestly extremely poor quality control, but the oven does appear to function so far. Overall, the quality has unfortunately caused me to be wary of Empava products from here on.
Response from Empava AppliancesDec 15, 2022
Hey Alex, we are very sorry to hear that your experience with our oven has not been consistent with the standard of quality that we strive for at Empava. If there is anything we can do to assist you, please do not hesitate to reach out to the Empava Team at +1 (888) 682-8882. Please know that we value your feedback, and we are passing it along to our quality teams as we seek to continuously improve. Kindest regards. -Empava Customer Service Team.
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chris C.
Dec 4, 2022
Shipping
Too long to ship
Response from Empava AppliancesDec 15, 2022
Hi Chris. Thank you for bringing this matter to our attention. We're very sorry we failed to meet your expectations. We would appreciate another chance to earn your trust. Please view the private message we sent. We look forward to hearing from you. -Empava Customer Service Team.
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Michelle
Dec 1, 2022
This was the second oven I got
This was the second oven I got, the temperature jumps all around and will not stay at 350 degrees, we called and 2 managers told me it’s supposed to do that and there is nothing they can do. Do not buy this wall oven it is the worst. It won’t even stay at 350!!
Response from Empava AppliancesDec 15, 2022
Thank you for your feedback, Michelle. We are very sorry that our oven was not the best fit for your needs, and we apologize for your frustration. When the oven reaches a certain temperature, the heating tube will stop heating and become dark. When the temperature in the oven drops to a certain value, it will heat up again, and continue to cycle. Please know that we are passing your feedback along and using it as we seek to continuously improve our products and processes. Kindest regards.
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Chad H.
Nov 23, 2022
I ordered the item and was told it…
I ordered the item and was told it would ship within a few days. When i called in to ask why it didn't ship, I was RUDELY informed that it wouldn't ship until Mid-December. The lady was extremely rude. I cancelled the order as a result.
Response from Empava AppliancesNov 24, 2022
Thank you for your feedback. You can contact our customer service team for further help. Have a nice day.
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