Wesley
Bought a 2 burner induction cooktop
Bought a 2 burner induction cooktop. Bought it over a year ago and just recently installed it in a new addition to home. Worked for about 3 days. Right burner worked fine. Left burner non-functional. Customer support chatbot(?) was initially very difficult to work with (as all chatbots are). Had much better luck once I was able to get through to a actual person. They agreed that unit was not working as it should and worked with me to get it replaced. Looking forward to getting a replacement. Have a 24 inch Empava wall oven that works like a charm so am looking forward to getting the matching cooktop replaced.
Response from Empava AppliancesMar 17, 2023
Hi Wesley. Thanks for the confirmation and for sharing your positive review of our service. It’s our pleasure to provide the best possible service to our guests, and we’re glad that this commitment was reflected in your visit. We look forward to the next time we’re able to serve you again. Have a wonderful day!