Garden G.
Appliances take a little getting used to...
I am just having my new 30 inch gas cooktop installed right now. i am very surprised how "tall" the burners are compared to my old cook top. Also purchased the 36 inch range hood. I did not care for the bright white lights and we went to a big box store for some warm bulbs. FOR EVERYONE READING THIS: the rings around the bulbs HAVE to be removed or you will not be able to get the new bulbs in. The rings come in the "locked" position. So you have to turn them to unlock and then remove the rings to get the replacement bulbs to make a connection. I wish Empava had more people to answer the phones. Every time I have called during business hours, it immediately goes to voice mail.
Response from Empava AppliancesJun 26, 2023
Hi there, Thank you for leaving a review and bringing these concerns to our attention. We're glad to hear that your new 30-inch gas cooktop is being installed. However, we're sorry to hear that you're surprised by the height of the burners compared to your old cooktop. We will take note of this feedback and see how it could possibly be improved in the future. Regarding the range hood lights, thank you for sharing the helpful tip for those attempting to replace bulbs in the future. We will take note of your feedback and work to improve the overall design in the future. We're sorry to hear that you've had difficulty getting through to our customer service team. We understand how important it is to provide timely support to our customers, and we're sorry we've fallen short in this area. We are always working to improve our communication channels and increase the number of staff on our support team. We appreciate your feedback as we're always looking for ways to improve our customer service. If you have any additional concerns or feedback, please don't hesitate to reach out. We value your business and are committed to ensuring that you're completely satisfied with your Empava experience. Best regards, Empava