Empava Appliances Reviews | Read Customer Reviews of empava.com

Empava AppliancesReviews of empava.com

3.7232 reviews
Home Improvements
Don Julian Road 15253, City of Industry, California

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Empava Appliances

About Empava Appliances

Looking for kitchen and bathroom improvement solutions? Empava Appliance has got you covered! Our online store offers a wide range of top-quality products to suit all your needs, including range hoods, ovens, induction cooktops, gas ranges, bathtubs, and more. We specialize in delivering high-end appliances that combine style, functionality, and affordability, so you can enjoy maximum satisfaction and convenience in your home. Our products are designed with your comfort and safety in mind, and we guarantee exceptional performance and durability. At Empava Appliance, we strive to exceed your expectations, and we offer a hassle-free shopping experience with fast shipping and easy returns. Whether you're renovating your kitchen or upgrading your bathroom, our expert team is always available to assist you in making the best choice. So why wait? Visit our website today and explore our wide selection of kitchen and bathroom appliances, and take the first step towards creating your dream home!

Empava Appliances (empava.com) has 232 customer reviews on Five Star Index, with an average rating of 3.7 out of 5.

Also known as: empava.com
Website: empava.com
Category: Home Improvements
Location: City of Industry, California
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 66% of reviews.
Latest: Most recent review: September 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Empava Appliances reviews

Showing 50 reviews with 1 star · Clear filters

Kris
Mar 25, 2025
Wrong adapter on stove pipe
Wrong adapter on stove pipe. Cannot accommodate ½” flex line as instructions indicated. Customer support is nonexistent at this point.
Response from Empava AppliancesMar 26, 2025
Hi Kris, We sincerely apologize for the inconvenience caused to you during the installation process. Regarding the compatibility issue with the adapter on the stove pipe, we attach great importance to it and have tried to contact you to resolve the issue. We have replied to your email twice, but have not received any further response from you. In order to resolve your issue as soon as possible, we have sent another email today. Please take the time to check your inbox (or spam folder). If you still have other questions or need assistance, please feel free to contact us directly at [email protected] or 888-682-8882. We will definitely prioritize your needs and ensure that the problem is properly resolved. Thank you for your understanding. Wish you all the best, Empava Team
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M N.
Mar 7, 2025
Warning! Horrible customer service
I bought an Opava gas cooktop. It came with a propane conversion kit. I lost the propane conversion kit. I emailed to ask if they could send me a link for the proper liquid propane conversion kit, so I could purchase one from their website. It took 18 emails back-and-forth for them to finally tell me they don’t have such a thing. It’s almost like the customer service person is playing a prank on me. The conversation was so ridiculous. When I called their headquarters in US they told me that the customer service is all Handled by Third World countries. FYI Empava: I left one star reviews on Google, Amazon, Better Business Bureau also.
Response from Empava AppliancesMar 12, 2025
Hello, Thank you for taking the time to provide your feedback, and we sincerely apologize for the frustration and inconvenience this situation has caused. We completely understand your disappointment, and we are deeply sorry for the inconvenience. Regarding your propane conversion kit, we have already arranged to send it to you today, and it should arrive shortly. You will receive tracking information via email once the shipment is processed. Again, we apologize for the inconvenience, and we truly appreciate your feedback. Best Empava Team
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Kayla S.
Feb 15, 2025
No installation instructions (EMPV-30RH08)…
I purchased a range hood (EMPV-30RH08) along with a ductless conversion kit. However, there were no instructions on installing the kit. Customer service claims to have no instructions, instead telling me to find a contractor. I guess the hope is that a contractor can figure it out. It is unbelievable that a company can sell a product without providing installation instructions. I will never purchase an Empava anything again.
Response from Empava AppliancesFeb 19, 2025
Hello Kayla, We’re really sorry to hear about your experience and completely understand your frustration. It’s important to us that you get the support you need, and we’re committed to helping you resolve this issue as quickly as possible. One of our customer service team members will contact you within the next 24 hours to assist with the installation. We’ll do everything we can to make this right and ensure your full support. Thank you for bringing this to our attention, and we appreciate your patience as we work to make things right. Best Empava Team
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tom A.
Jan 31, 2025
I purchased a jetted tub from Empava
I purchased a jetted tub from Empava, I purchased it because I liked the look and features of the tub. I was remodeling my master bath for my wife's birthday. I had the tub installed by a licensed plumber and electrician and the surround done in stone. It looked beautiful. However, when we began using the tub, and water began sitting in the spout, it would spew rusty water and rusty sediment upon the next use. I called Empava, 888-682-8882, no one ever picks up, but Aaron did call back when I left a message. I told him I needed to seek assistance under warranty, as I was told by someone on their email support platform that there was nothing they could do. I was told that the warranty is for 3 years and only covers $400 in parts. This tub is brand new; I should not have to go through this aggravation. Aaron said he would get back to me by end of day 2x and he doesn't. I have to continually call and call in hopes I can get someone to help. This is ridiculous, this tub cost $2000 and is brand new and there is no accountability from the manufacturer. I need assistance from Empava. Please have your support people reach out to me. Thx
Response from Empava AppliancesFeb 6, 2025
Hello, We sincerely apologize for the inconvenience caused by your jetted tub. Our support team is committed to resolving this for you as quickly as possible. We regret any delays in communication and will escalate your case to ensure you receive the assistance you need. Please reach out to us at [email protected] with your order details so we can prioritize a resolution. Best regards, Empava Customer Support Team
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Stephanie T.
Jan 22, 2025
They lie.....
They lie...... NO ONE KNOWS ANYTHING... NO ONE TECHNICAL TO TALK TOO.....THE ALARM BEEPS AND BEEPS.. THEY NEVER ANSWER THEIR PHONES, CALL YOU BACK.....OR ANSWER EMAILS......., THEIR PARTS TAKE FOREVER TO GET FROM CALIFORNIA TO FREAKING OREGON...WE FINALLY GOT IT WORKING FOR A LITTLE MORE THAN A MONTH.......THEN A FIRE.....THEY PROMISED TO SEND EVERY PART WE HAD PURCHASED IN THE LAST TWO MONTHS..... OVERNIGHT...INCLUDING ANOTHER CONTROL BOARD.THEY DIDN'T SEND THE CB......IT TOOK MORE THAN A WEEK...NO REPAIRMAN WILL WORK ON THEIR RANGE..... HOME DEPOT TOTALLY DIVORCED THEMSELVES FROM IT.....when it worked I loved it, but NOW I JUST WANT TO SUE THEM...... THANK GOD my family are attorneys in So Cal .... Btw it was not the fire that slowed them down.... Their in City of industry, NO WHERE NEAR THE PALISADES..... OR FREAKING ALTADENA....maybe they'll answer the phone now....
Response from Empava AppliancesJan 23, 2025
Hi Stephanie, I am so sorry about the inconvenience caused you. Have you called Empava’s after-sales hotline at 888-682-8882 yet? If not, I highly recommend reaching out to them. If you've already done so but the issue hasn’t been resolved, we are deeply concerned and want to assist you further. We truly value your satisfaction and want to ensure we address the problem and make things right. Could you please send the order confirmation and a detailed description of the issue to [email protected]? Our email support team is always ready to help and will work with you to resolve this. Once again, we apologize for the inconvenience, and we appreciate your understanding as we work towards a solution. Best regards, Empava Customer Service
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David P.
Jan 18, 2025
I purchased a tub from Socal and was…
I purchased a tub from Socal and was provided numerous erroneous shipping/delivery dates thru email and tracking sites. I received phone calls to schedule delivery appointments which never materialized. No shows and no calls. Terrible communication and lackthereof throughout the process.
Response from Empava AppliancesJan 23, 2025
Hi David, Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience and frustration you experienced with the delivery process. We value your feedback and would like to make things right. Regarding after-sales service, please call us at 888-682-8882 for assistance, Monday through Friday, from 10 am to 5 pm PST. Alternatively, you can send the order confirmation with issue details to [email protected] for help. Your satisfaction is our priority, and we appreciate your patience as we work to improve our communication and processes. Best regard Empava Customer Service
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Jose A.
Jan 8, 2025
My stove started leaking a few days…
My stove started leaking a few days after it was installed I don't know much about empava but I won't be purchasing this product in the future
Response from Empava AppliancesJan 23, 2025
Hi Jose, I am so sorry about the inconvenience caused you. Have you called Empava’s after-sales hotline at 888-682-8882 yet? If not, I highly recommend reaching out to them. If you've already done so but the issue hasn’t been resolved, we are deeply concerned and want to assist you further. We truly value your satisfaction and want to ensure we address the problem and make things right. Could you please send the order confirmation and a detailed description of the issue to [email protected]? Our email support team is always ready to help and will work with you to resolve this. Once again, we apologize for the inconvenience, and we appreciate your understanding as we work towards a solution. Best regards, Empava Customer Service
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V B.
Jan 2, 2025
I have been trying to get a replacement…
I have been trying to get a replacement control panel for months. At first the rep assured me that I would get a replacement after giving my order number.Later he was replaced with another rep(Jay) who could not find the number,he asked for another number which I gave him with my address and where I purchased the oven.He then said he could find that number. He then asked for a receipt I now feel as I was being led along.
Response from Empava AppliancesJan 23, 2025
Hello, I am so sorry about the inconvenience caused you. We truly value your satisfaction and want to ensure we address the problem and make things right. Could you please send the order confirmation and a detailed description of the issue to [email protected]? Our email support team is always ready to help and will work with you to resolve this. Once again, we apologize for the inconvenience, and we appreciate your understanding as we work towards a solution. Best regards, Empava Customer Service
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