Empava AppliancesReviews of empava.com

Response from Empava AppliancesApr 12, 2023

Dear Gordon, Thank you for taking the time to share your experience with us. We're sorry to hear that our product and support did not meet your expectations. We take these matters seriously and would like to make things right. Our support team has provided you with the correct replacement parts. Hoping it would help. We also convey wrong parts situation to the product team and prevent it from happening in the future. Once again, we apologize for any inconvenience caused and appreciate your feedback. We hope to have an opportunity to deliver a five-star experience next time. Sincerely, Empava Appliances

Response from Empava AppliancesApr 12, 2023

Dear David. Thank you for taking the time to review your recent purchase with Empava. We're glad to hear that you had a positive experience with our online ordering process. We apologize for any inconvenience caused by the delivery service. We offer free delivery service to all of our customers, and while we try our best to provide helpful and reliable service, sometimes there can be unforeseen issues. We appreciate your feedback and will use it to improve our delivery service. We understand that our customer's satisfaction is crucial to us, and we will do our best to rectify the situation. Thank you for bringing this issue to our attention, and we hope to have the opportunity to deliver a five-star experience next time. -Empava support team

Response from Empava AppliancesMar 7, 2023

Hi Dear, Thanks for your review! We love hearing from our customers and we’re always looking for ways to improve our products. I’ve passed your feedback about the sound level and lights to our product team. I cannot say when or if the feature will come out better soon, but rest assured that your voice will be heard. Feel free to reach out with additional concerns or questions you may have about your product. We'd love to help. Have a great day!

Response from Empava AppliancesFeb 6, 2023

Hi Garr, thank you for the review. We are sorry to hear that you didn't have a great experience. If you could email me at [email protected] so we could further resolve the issue at hand. Please specify this is regarding your review so we can better assist you. Looking forward to speaking to you.

Response from Empava AppliancesOct 21, 2022

Thank you for your feedback. We're sorry to hear that. Your sister can contact our service team to get her problem solved. Have a nice day.

Response from Empava AppliancesApr 12, 2022

Thank you for your feedback. We hope we have given you a better shopping experience. Have a nice day to you.