Sarah S.
Canceled appt with 30 minutes of scheduled time and THEY KEPT OUR MONEY
They canceled the appt within 30 minutes of the time without any reason or call. No reschedule, no response just canceled. Also, THEY KEPT OUR MONEY! We did not cancel, they did! I want my refund. Crooks!
Response from Emora HealthJan 12, 2026
Hi Sarah — thank you for sharing your feedback, and we want to assure you that you were never charged for this appointment. Still, we’re really sorry for the frustration around your recent appointment change and understand how disruptive last-minute changes can feel. We've confirmed this session was never charged, and we never bill families when an appointment is canceled or rescheduled by a provider. The provider did reach out a couple of days ahead of time through our secure platform regarding a scheduling conflict, though we understand that message may not have been seen. We’ve followed up with you directly to offer support with rebooking or transitioning to another provider. We truly appreciate you bringing this to our attention and are always here to help ensure a better experience moving forward. — Emora Health Team



