Emess Car ServiceReviews of emesscarservice.com

Called a cab and driver was already outside my home, when I explained that the cab was too quick as they usually take a while to come, I was told i will be charged for waiting time and if I cancel the cab I would have to pay a cancellation fee, which is unheard of as far as I'm concerned then the controller called me and he was very rude, he insulted my intelligence because if you don't agree with him then you must be stupid, I tried to explain to him how I saw the situation and that he could just cancel the cab and send another at a later time he then said time is money and if you don't pay the cancellation fee then you will be blacklisted from using our services, this controller does NOT know how to deal with customers and should not be allowed on the phone, I have used this service for a long time taking countless expensive journeys and now I am blacklisted because the controller did not have the patience to deal with me properly, horrible service and honestly they only got 1 star because there was not an option to put 0 stars, refrain from using this cab company, p.s this review will stay up until I am contacted with an apology.

Booked a car the night before via the app. Booking was accepted. Car did not arrive on requested time. Despatcher said it will be 10 minutes late. But that was a lie. Called back and he said another 10 minutes. Lie number two. Called again and when demanded to know what was going on, I was told they are really working hard to find me a driver. I asked how long that will take as as I am running really late and otherwise will have to take an Uber. Was answered that I'd be best off taking an Uber as it will be minimum a further 10 minute wait. This is absolutely atrocious and disgusting. This car service thinks they can send you a car 30 minutes AFTER the Booked time?? Horrendous. Of course I cancelled and took Uber. This has now caused me to end up arriving late to work and I will have money deducted from my wages. If Emess were unable to fulfil my request within time, they should not have accepted my booking in the first case, or at the least been honest, transparent and upfront with me and Called me to let me know, thus giving me the option to cancel earlier on, instead of repeatedly lying to me. Looks like Emess are seriously trying to push away customers. For the record, this is NOT the first time I have had such an experience with this car service.

Booking made for 7pm from N London to Heathrow. N Called them at 6.55pm to check and was told car would be arriving in a few minutes. Ditto at 7.10pm. Car finally arrived after 7.25pm! In conversation with the office not a word of apology - seems this is their normal way of working. Would give 0 stars if that option was available!

The worst car service and big liars. I have to always wait ages I can barely get a car on time and they tell me it will be here in 20 minutes and then after 20 minutes they tell me another 15 minutes making me very late for work.

Very poor service. Driver arrived 3 hours late after calling and being assured would be there in 30 minutes. No customer service. Phone handlers hang up phone as they can't sort it. Terrible.

No bother to work for them as a driver,very cheap fares,traffic area,lots of speed bumps in the area,don't give deposit to them u won't get it back unless u work 1 month,only work with them short period and left.

I'm absolutely appalled by Emess Car Service. We had a flight at 6:20 from Heathrow so we booked the car for 2:45. The car did not come until 4:00, insane! Every time we called the dispatcher he/she was dishonest, rude and kept on saying the car will be in any minute. I spoke to the drive directly he told me the dispatcher only gave him the job at 3:40... A shame and disgrace! At 4:00 when the driver arrived he said there is no way we can make it, he took us to Manor House statiion rather than the airport... Miracle upon Miracle that we caught the flight but of course because of this hassle our suitcases arrived afew days late.. Good Ridance to Emess Car Service, all I can say is every time a new car service opens in Stamford Hill, the owner of Emess (as a control freak) buys off the new car service so that he shouldn't have any competition... It's about time this company realises how terrible their service is both the drivers are complaining non stop and so are the customers. We look forward to the closure of this company and grand opening of a relible, honest and puntual new car service... coming soon;)

DON'T USE THE A WORD THAT DOESNT BELONG TO YOU - SERVICE this is a thing you haven't got at all, you can call yourself 'שקר car (with no) service'.....