ANTONIO R D.
Almost perfect
Almost perfect, especially with respect to intent. However, there were some aspects of the support received that created unnecessary complications for us. First, the continuous requests for English feedback from doctors in an Italian hospital who had no desire or need to complicate their very busy life with additional work created an often unpleasant environment of apparent privilege. Fortunately, the requests subsided over time and the relationship with the hospital and rehab staffs turned out alright. It seemed like what was missing was a local intermediary who understood the language and the practices of the healthcare system. The second thing relates to the scheduled travel when we finally were accompanied home. Instead of following our advice based on experience traveling from Turin to the States, which could have been relaxed and much easier by staying overnight wherever the route required a layover in Europe, the planner chose to have us first sleep in Turin and then, after getting up at 3 AM to make the flight, face a trip with two layovers that got us home only after about 28 hours of travel. Thank God, the arrangements and the nurse were otherwise excellent.
Response from Emergency Assistance PlusOct 8, 2026
Thank you for taking the time to share your experience with us. We're pleased to hear that the arrangements for your return home and the support provided by the accompanying nurse met your expectations. We understand your concerns regarding communication with the medical providers caring for you abroad. Navigating healthcare systems across different countries, languages, and practices can be complex which is why we have multi-language support during these times. Our goal is to coordinate with the least amount of friction possible, for both our members and the care teams. We value hearing your perspective on how the travel arrangements could have better aligned with your experience and expectations. We understand that is quite a long trip; we always attempt to arrange the most direct and appropriate transportation that prioritizes the member's medical needs, safety and comfort. Thank you again for your feedback, we have shared your comments with our team. We wish you safe travels in the future and are here for you should you ever need us in the future. Sincerely, Your EA+ Team




