Emerald IntegrationsReviews of emeraldintegrations.com

Ordered a system to use the BMW LCD screen to view the image from a rear view camera. The system was not plug and play as described. I did not even try to install with less than complete directions. Returned next day in same box, etc. with their Return Request Form. 8 weeks later no refund and they have refused to reply to any email. 1/6/2026 - I just received my refund. Moved to 3 stars. Still wish the product would have worked (or installed) as advertised, I was excited about the options.

Shopping was easy. However I had many chat conversations where I asked many questions that I felt was pertinent to my purchase decision. The main reason that I purchased the backup camera kit for my 2015 Ford Explorer XLT was I was assured that it would give me Dynamic Guide Lines. This was not the case. The "Black Box" dip switches were not set as needed when I received the kit, every time I started it showed "Diagnostic" and reprogrammed. I spoke with tech support and was given the fix (set 2 dip switches) and it has worked since then without any issues. I am happy with my Backup Camera. but feel somewhat "cheated" since other companies have similar kits but cheaper. Reason I did not choose any of them was that they did not promise Dynamic Guide Lines. I asked for a discount since the kit did not preform as promised, but was told that they did not do that.