MA
Nice folks, money down the drain
Everyone I interacted with at EmberTribe was perfectly pleasant, and they did help with the UX on our website. However, after a 6+ month engagement at $3000/month, we saw basically no growth in sales nor any improvement in ROAS on our social media ads. Decided to move on, because $18k is too much for a small business to pay an agency that wasn't helping us scale our conversions.
Response from EmberTribeJun 12, 2024
Your feedback is valuable to us and we are sorry to hear about your experience. It's important to us at EmberTribe to ensure that our clients receive the best services and see significant progress in their business development. While we strive to offer the best service and encourage positive outcomes, we understand that each business has unique needs and sometimes, results may not be as anticipated. Our strategies involve running multiple tests in order to learn from the data and then iterate. The goal is to find as many wins as possible to continue iterating but we understand there's a limit when product market fit may or may not be established. We are continuously working to improve our services and your feedback helped us identify areas where we can focus our efforts. We valued your business and the trust you placed in us. Thank you, EmberTribe