Ember & Kate is listed under Clothing & Underwear in Sheridan, Wyoming.
Ember & Kate (emberkate.com) has 74 customer reviews on Five Star Index, with an average rating of 2.4 out of 5.
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Jen
Please note that the items look nothing like photos or descriptions online and the fabric is so cheap and itchy that I will most likely have to throw them away. I will not purchase from Ember and Kate again due to the quality of the product and this return process. The return was to be mailed back to China at a personal cost that would be more than items I purchased.
Ellen
I ordered shoes. I checked the return policy before I ordered because shoes can be tough to fit. The policy states returns within 30 days no problem. Well they didn’t fit (they also looked so cheaply made unlike their picture). So I finally get the return slip (which was not in my package - which I had to request 5 times) I start to complete the return slip and find out these shoes have to be sent back to China!! What!! The store shows a US address. The cost of shipping is almost the price of the shoes. What kind of scam is this. If their policy had return to China I never would have ordered. I spoke to American Express- because Ember & Kate said returns accepted they can get around this. Dirty Scam!!! Lesson learned. Go one more step when company says return accepted- find out where you return it. Shouldn’t have to do this but because of scum like these people. I would like to see Ember & Kate redeem themselves- let me send my shoes back to the United States. Quit be thieves. I work hard for my money. - how dare you swindle us.
Response from Ember & KateAug 4, 2026
Hi Ellen, We’re sincerely sorry for the frustration this experience has caused. Our business is registered in the United States, while our manufacturers and fulfilment warehouse are based in China. This allows us to keep manufacturing and operating costs lower and offer our products at more accessible prices. As a result, approved returns must be sent to our warehouse in China. However, we understand that the return location and potential shipping costs should have been communicated more clearly before your purchase. You also should not have needed to request the return instructions several times. We would genuinely like to review your case and find a fair solution. Please respond to our Trustpilot information request with your order details so our team can locate your purchase and assist you directly. Warm regards, The Ember & Kate Team
Mary Jo S.
I would give this company zero stars if I could. The photo of the merchandise I ordered and what I received were at such far ends of the spectrum. The shirt I ordered was linen with an embroidered dragonfly design. What arrived in the mail was a cheap polyester with a very blurry, out-of-register print of dragonflies. When I contacted the company, they responded, "We'll give you a 15% off partial refund if you want to keep the item." And a full refund if I want to mail it back to China at my own cost. I wouldn't donate this piece of "fabric/clothing" to a charity bin. DO NOT BUY FROM EMBER & KATE!
Maureen N.
If I could give 0 stars I would. Shame on me for not doing more research on this SCAM company. Dress looked nothing like online pictures and was ill fitting and cheaply made. Tried to return only to receive resistance and ultimately instructions to return to China address that would cost over $200 for a cheap $65 dress that I wouldn’t even feel comfortable donating to charity. DO NOT ORDER FROM THIS WEBSITE!
Idm
This stuff is all fake...the cofounder image is clearly a stock image, and you can reverse image search the product photos to find the real original designs that this company is stealing. It's typical cheap knockoff crap, it's going to be like the halloween costume version of whatever you see that you like.
Response from Ember & KateJul 28, 2026
Hi, and thank you for taking the time to share your thoughts. We understand the skepticism - there are a lot of low-quality sellers out there, and we'd be frustrated too if we believed we'd found one. But we can promise you that Ember & Kate is a real, independent company run by a real team who care deeply about our customers and our products. We'd genuinely welcome the chance to show you that. If you're open to it, please reach out to us at [email protected] and we'll happily answer any questions you have about who we are, how we operate, and where our designs come from. Wishing you all the best, The Ember & Kate Team
Nicole W.
This company uses false advertising. What you think you are paying for is not what you receive. I ordered an embroidered top and instead got a screen printed polyester top- definitely cheap. They do not have a seamless return policy either- they make the customer pay for the overseas return and have a 30 day time limit. Not a good experience.
Mary K.
I blouse I ordered was described and pictured as linen with embroidery on the Ember&Kate website. The item I received was neither linen nor embroidered but merely a flimsy material with a blurry print unlike what was pictured and described by the business. Don’t waste your money!
Kelley M.
These sandals were SO POORLY MADE! They were NOT 'orthopedic' - sloppy fit, shoddy work, and you CANNOT send them back!
