Trace Travel Reviews | Read Customer Reviews of embarcks.com

Trace Travel Reviews | Read Customer Reviews of embarcks.com

Trace Travel reviews

Showing 5 reviews with 1 star · Clear filters

Consumer
Feb 28, 2025
This is such a scam
This is such a scam, I tried to cancel my subscription BEFORE the trial period ended and the “confirm cancellation” button is NOT WORKING on any device or browser. As a result you charged me $60. CANCEL AND REFUND ME!!!
Response from Trace TravelFeb 28, 2025
We’re so sorry for any trouble! If you can provide your name and email, we’d be happy to issue you a full refund and further look into this issue. We also apologize if there was any delay in responding to your email. Let us know, and we’ll get this sorted ASAP!
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Michelle K.
Dec 28, 2024
No customer service
No customer service. Messaged 3 times and emailed 2 times and no reply. This is a scam site in my opinion.
Response from Trace TravelJan 27, 2025
Hi Michelle, we sincerely apologize for your experience. We've been working hard to improve our customer support to ensure all messages and emails are responded to promptly. If there’s anything we can assist you with now, please don’t hesitate to reach out—we’re here to help! Thank you for your feedback, and we hope to make things right for you. 🙏✈️
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Ariel L.
Nov 12, 2024
Cancelled the service but was still…
Cancelled the service but was still billed.
Response from Trace TravelJan 27, 2025
Hi Ariel, we sincerely apologize for the inconvenience. It seems you may not have made it through the full cancellation process, but we’ve since provided a full refund and reached out to resolve this for you. Thank you for bringing it to our attention, and we’re committed to improving your experience. 🙏
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Yves TK P.
Nov 2, 2024
I've been cancelling this service since…
I've been cancelling this service since before they took my money because I'm not about to rent vehicles because no major credit card and don't hire they still took my money. Scammer
Response from Trace TravelJan 27, 2025
Hi Yves, we’re sorry to hear about your experience, but it seems there may be some confusion as our service doesn’t involve vehicle rentals. If this is related to Trace, please reach out to our support team so we can look into this and assist you further. Thank you! 🙏
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Romeo N.
Mar 26, 2024
Each and every review below me has been…
Each and every review below me has been placed at a 5 star and each of them have been placed on the same day or one day apart… hmm what a coincidence
Response from Trace TravelApr 22, 2024
Here’s a condensed version of the reply: --- Hello, Thank you for your observation! The reviews you mentioned were submitted following a promotion for our members to share their honest experiences. We value transparency and assure you that all feedback is genuine. If you have any questions or concerns, please contact us directly. Best regards, Trace Travel Customer Care Team
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