Trace Travel Reviews | Read Customer Reviews of embarcks.com

Trace Travel Reviews | Read Customer Reviews of embarcks.com

Trace Travel reviews

20 approved reviews, newest moderated first

Dominique Michelle D.
Jul 14, 2025
Good customer service
Thanks for the refund !! Wish you the best to your company
Response from Trace TravelJul 15, 2025
Hi Dominique, Thanks for taking the time to share your feedback. We’re sorry to hear about your experience. While it’s true that you signed up under our terms and conditions—which note that we do not issue refunds for users who forget to cancel their subscription—we still wanted to make this right. That’s why our team went ahead and issued you a full refund as a courtesy. We also reached out to you directly to confirm this and ensure everything was resolved. We’re continuously working to improve both our deal offerings and our customer support experience, and your input helps us do that. If you have any other concerns or feedback, feel free to reach out—we’re here to help. – The Trace Travel Team
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Consumer
Feb 28, 2025
This is such a scam
This is such a scam, I tried to cancel my subscription BEFORE the trial period ended and the “confirm cancellation” button is NOT WORKING on any device or browser. As a result you charged me $60. CANCEL AND REFUND ME!!!
Response from Trace TravelFeb 28, 2025
We’re so sorry for any trouble! If you can provide your name and email, we’d be happy to issue you a full refund and further look into this issue. We also apologize if there was any delay in responding to your email. Let us know, and we’ll get this sorted ASAP!
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Teresa M. S.
Feb 1, 2025
Excellent and money saving subscription!
Loved the money that my family of 8 saved to go on our trip. The customer service was great and answered my questions in a timely manner. I would highly recommend Trace to anyone that I know if they plan on any sort of travel!!!
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SAMANTHA C.
Jan 31, 2025
Trace has helped me find great flight…
Trace has helped me find great flight deals for years now! I love how they’ve continued to improve their flight deals and added great AI tools to add more information to the deals.
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Michelle K.
Dec 28, 2024
No customer service
No customer service. Messaged 3 times and emailed 2 times and no reply. This is a scam site in my opinion.
Response from Trace TravelJan 27, 2025
Hi Michelle, we sincerely apologize for your experience. We've been working hard to improve our customer support to ensure all messages and emails are responded to promptly. If there’s anything we can assist you with now, please don’t hesitate to reach out—we’re here to help! Thank you for your feedback, and we hope to make things right for you. 🙏✈️
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Ariel L.
Nov 12, 2024
Cancelled the service but was still…
Cancelled the service but was still billed.
Response from Trace TravelJan 27, 2025
Hi Ariel, we sincerely apologize for the inconvenience. It seems you may not have made it through the full cancellation process, but we’ve since provided a full refund and reached out to resolve this for you. Thank you for bringing it to our attention, and we’re committed to improving your experience. 🙏
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Yves TK P.
Nov 2, 2024
I've been cancelling this service since…
I've been cancelling this service since before they took my money because I'm not about to rent vehicles because no major credit card and don't hire they still took my money. Scammer
Response from Trace TravelJan 27, 2025
Hi Yves, we’re sorry to hear about your experience, but it seems there may be some confusion as our service doesn’t involve vehicle rentals. If this is related to Trace, please reach out to our support team so we can look into this and assist you further. Thank you! 🙏
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Charley
Sep 20, 2024
Update January 2025. Management contacted me to resolve issues. It seems that they care about customer service. Needed 5 confirmations to cancel trial. Billed a full year. No live person.
Update - Management contacted me several times to resolve my issues and I am now happy. Old - Tracetravel.co has a trial membership but still require your credit card information. There is no 800# or live person to talk to. I find Expedia and AAA to offer better deals. I bought I pressed the cancel button during the trial period. Unfortunately, there are at least 5 are you sure you want to cancel before you are actually Cancel. So,I was charged for the full amount and Customer Service email says I am out of luck for any refund because they didn't do anything wrong. If you want service, stay away from this site and company m
Response from Trace TravelSep 23, 2024
Hey Charley, Thank you for sharing your feedback, and we truly apologize for the experience you’ve had. We offer a 30-day free trial, and like many subscription services, we have a standard cancellation process to ensure users have the chance to confirm their decision before canceling. We’re sorry to hear that you encountered any issues with the process or reaching our team, and we appreciate your input. We always strive to improve our services and communication. If you have any further concerns or need assistance, please feel free to reach out again. Happy travels,
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