emanualsReviews of emanuals.com

Response from emanualsDec 3, 2025

Hey Marc, We’re genuinely sorry to hear about your experience and completely understand your concern. That said, we want to reassure you that our payment system is highly secure, and protecting customer data is a top priority at emanuals.com. We use bank-grade encryption (TLS 1.2+) across the entire platform, and all payment details are processed directly through one of the world’s leading and most trusted payment processors. At no point do we store, view, or have access to your full card information. The payment is handled end-to-end by Stripe on secure servers, not through our website infrastructure. In the years we’ve been operating, we’ve never had a confirmed case of card compromise linked to our system. If we ever detected any indication of such activity, we’d take immediate and transparent action. The fact that your card was compromised so soon after use is frustrating, but in many cases, fraud can occur due to malware or phishing on a device or an unsecured network, rather than through the site where the card was entered. We always recommend scanning your device for malware or browser extensions that could be capturing data without your knowledge. It’s rare, but not impossible, and we mention this only to help protect you going forward, not to shift responsibility. We’re confident in the safety of our platform and work hard to maintain a secure, trustworthy environment for all members. If there’s anything else we can do to support you, please don’t hesitate to reach out to our support team. Thanks again for being part of emanuals.com. Thanks, emanuals.com

Response from emanualsNov 19, 2025

Hey Raffaele, That’s not correct. The 3-day trial gives full view-only access to all PDF manuals, not just the title pages. You can scroll through and read every page within the manual during the trial period. What’s restricted is downloading and access to non-PDF formats, which are features available to paying members. We make this clear during sign-up and on the pricing page to avoid any confusion. If you had trouble accessing the full content, our support team is available to assist you. Thanks, emanuals.com

Response from emanualsOct 20, 2025

Hey Jeff, We’ve reviewed your account activity in full. Our system confirms that a subscription was successfully created, and access to the platform was used. You also opened every email we sent, including your unique login link, which was used to sign in — a process that can only occur with access to your own inbox. While we understand it’s easy to forget the steps taken during sign-up, the evidence shows the subscription was activated and accessed. That said, you have been in touch with us, and your plan is now canceled. We’re here to help, but we also aim to keep things transparent and fair for all users. Thanks, emanuals.com Updated response: Here we go, copy and paste the link into any browser, and you will see if every bit of interaction on our website, emails sent and opened, and products accessed :) We're not lying: https://app.screencast.com/ADYbiuhL5yh7Y

Response from emanualsSep 1, 2025

Hey Nejc, We’d like to clarify this for you and anyone else reading: our 3-day free trial is 100% free and gives view-only access to over 1 million PDF manuals. It does not include downloading, ZIP, or software files — this is explained clearly on the trial signup page. In your case, instead of just viewing manuals, you chose to manually upgrade to a monthly plan in order to download the LIEBHERR A311 Litronic Hydraulic Excavator Operation & Maintenance Manual. That action immediately ended your trial and activated a paid membership, which you confirmed on your side. Later, you decided to cancel your plan under the reason “Service Unsatisfactory.” At cancellation, the system shows a pop-up reminder that cancelling will immediately revoke access, which you also confirmed. The screenshot you later shared was simply the reactivation option — not evidence of any “scam.” We’ve been transparent with both our trial and membership terms. Everything that occurred was a result of your own selections and confirmations. Thanks, emanuals.com

Response from emanualsAug 22, 2025

Hey Lisa, Thank you for your feedback. We’d like to clarify a few important points. Our 3-day free trial provides view-only access to over 1 million PDF manuals. This is clearly stated before sign-up. Downloading manuals, or accessing ZIP/OVA software files, requires an upgrade to a paid membership. In your case, you chose to upgrade, which ended the free trial and activated the monthly membership. This upgrade is always confirmed through an on-screen prompt before any payment is processed. At that point, you began downloading, which is why the membership fee was applied. We understand that expectations can sometimes differ, but there is no “scam” involved — only the terms you agreed to during the upgrade. For full transparency, all pricing and trial details are also available on our Pricing Page at the top of our site. Your account has since been cancelled and no further charges will apply. Thanks, emanuals.com

Response from emanualsJul 31, 2025

Hey Danie, We’re sorry to hear about your frustration; this is absolutely not a scam. Managing or cancelling your membership is simple and transparent: just log in to your account, head to My Membership, click the three dots under Action, and choose how you’d like to manage your plan or free trial. To clarify further, you contacted us yesterday, and our support team responded in under an hour with the exact steps—and even went ahead and cancelled the trial for you as a courtesy. This was confirmed with you directly via email. We pride ourselves on prompt support and fair service. Just because the cancellation process wasn’t clear to you doesn’t make it deceptive. We’re always happy to help, but please be fair in your review. Best regards, The emanuals.com Team

Response from emanualsJul 23, 2025

Hey Tomasz, We’re sorry to hear you feel this way; let’s set the record straight for you: When you signed up for our 3-day free trial, you were clearly shown that, unless cancelled, it would auto-renew onto a monthly plan. This was stated during sign-up, the upgrade pop-up, and the confirmation email. Nothing was hidden. You actively upgraded to a full membership during your trial, which immediately ended the free trial and initiated your chosen plan. After upgrading, you accessed and began using our service, downloading manuals. This is verified in your account history. Once services have been used, a refund is no longer applicable, consistent with our published refund policy. We understand not everyone reads all the information presented to them, especially when rushing through the process. But that doesn’t mean you’ve been scammed. We are not a scam. We are a legitimate company, offering access to over 5 million repair manuals, used by thousands of satisfied customers worldwide. We’re always here to help and clarify, but throwing around accusations doesn’t change the facts. If you need help navigating the platform or understanding what’s included, we’re happy to assist, but your refund request has been reviewed and remains ineligible. Best regards, The emanuals.com Team

Response from emanualsJul 22, 2025

Hey Habeeb, We want to make this crystal clear for you: You manually selected and upgraded from the free trial to the Annual Plan, bypassing the default monthly option. This was not a system error or deception — it was a user-selected action. We even display a clear pop-up at the time of upgrade explaining exactly what happens when you upgrade to a paying membership. You acknowledged and agreed to it. Following this, you immediately began using our membership services, adding and downloading two manuals to your account, which is recorded and verified in our system. This use of service voids any eligibility for a refund as per our Refund Policy, which is available publicly on our website. We do not download anything on behalf of customers. That is a false and unfounded claim. We take accusations like this seriously and will not tolerate misinformation designed to damage our reputation. We are not a scam — we’re a long-standing, legitimate business offering access to over 5 million repair manuals. You can scream “scam” a million times if you want — it won’t change the fact that: 1. You selected the annual plan yourself. 2. You used the service to access and download content. 3. You are not eligible for a refund because of this. We operate transparently and fairly — but we also enforce our policies consistently. Best regards, The emanuals.com Team