emanualsReviews of emanuals.com

Response from emanualsFeb 25, 2026

Hey Clude, We’re sorry to hear you feel this way. To clarify, the membership converted from the free trial to a paid plan because it was not cancelled before the trial period ended. This is clearly outlined at sign-up. When the subscription was later cancelled, it was processed as a full cancellation, resulting in the loss of platform access. However, we offered to restore access for the remainder of the paid billing period at no additional charge. There is no penalty for cancelling before renewal, and auto-renew can be disabled at any time directly from the account dashboard. We remain available to reactivate access for the remaining time already paid for, with renewal turned off to prevent any future charges. Thanks, emanuals Team

Response from emanualsFeb 19, 2026

Hi Christopher Boon We take claims like this very seriously, so it’s important to address them clearly. We do not block cancellation attempts. All members can cancel directly from their account dashboard at any time. The cancellation process is automated and does not require approval from our team. Once cancelled correctly, you receive an on-screen confirmation and an email confirming the cancellation. We also do not block password changes. Members can reset their password at any time using the “Forgot Password” option or the Magic Link sent to the registered email address. Our records indicate you successfully received and opened the password reset email, and changed your password on Feb 18, 2026, 7:57 PM GMT. We do not operate scams. We operate a subscription-based digital platform with clear terms, visible cancellation controls, and secure account management. Thanks, emanuals Team

Response from emanualsFeb 4, 2026

Hey Khaled, To clarify, when you signed up for the 3-day free trial, you were granted full view-only access to all our PDF manuals in our library, as clearly outlined on the signup page and FAQs. Free trials do not include downloads. Because you did not cancel your trial before it ended, you were automatically enrolled into our standard monthly plan—as clearly presented during signup and in the terms. This is not suspicious; it’s how most digital subscriptions work. You’ve since been in touch with our support team, who reactivated your account upon request. We can also see you’ve now successfully downloaded the LG F1480RDS Service Manual and Repair Guide. If you don’t wish to be charged again, please ensure you cancel before 3rd March, as you now have full access to the platform until then. We’re always happy to clarify and assist, but please be fair when making public claims. Thanks, emanuals Team

Response from emanualsFeb 2, 2026

Hey Vlad, We appreciate your feedback, but it’s important to clarify exactly what happened. When you started your free trial, you were informed that it runs for 3 days, after which it automatically converts to a paid membership unless cancelled beforehand. This information is clearly presented at checkout, in our emails, and in our Help Centre. You were not billed the next day, but after the full 3-day trial had elapsed—exactly as agreed. During that time, you had full access to our platform and services. Your plan has since been cancelled, so there will be no further charges. However, as stated in our terms, we do not offer refunds once access to the digital platform has been provided. We encourage all users to cancel during the trial period if they do not wish to continue. If you need help with anything else, we’re happy to assist. Thanks, emanuals Team

Response from emanualsJan 28, 2026

Hey JM, We’re sorry to hear about your frustration, but let’s clear a few things up. When you sign up with us, your account is instantly created and your login credentials are sent to your email, along with a Magic Link that lets you access your account instantly without a password. You also have full control to reset your password anytime from our login page. If you’re having trouble logging in, we’re happy to help. All we need is your registered email address or order ID so we can locate your account and assist properly. But without any information, and from an anonymous review, we can’t verify your claims. If this is a genuine concern, please reach out through the proper channels or reply to this review with your details so we can investigate. If not, something doesn’t quite add up. Thanks, emanuals.com

Response from emanualsJan 26, 2026

Hi Ariel, Thank you for your feedback, though we must clarify a few points. You acknowledged in your own words that you made the mistake of upgrading from the 3-day free trial to a full membership. That upgrade included multiple visible prompts: one before upgrading and another at the point of download. Clearly stating that doing so would activate the full membership, and billing would begin. Since upgrading, your account has accessed and downloaded premium manuals, which constitutes full use of the service. As with any digital platform of this nature, once content is accessed and delivered, refunds are no longer possible, and this is clearly stated in our refund policy. It’s unfortunate that, instead of acknowledging that the terms were followed correctly and the system worked exactly as described, you’ve chosen to label the company as dishonest and threaten negative reviews. We’re always here to help, but that support needs to work both ways—with mutual honesty and responsibility. If you have further questions or need anything else, we’re happy to assist. But in this case, your review does not reflect the facts of your usage or our policy. Thanks, emanuals.com

Response from emanualsJan 19, 2026

Hi Edward, Thanks for sharing your feedback. We’d like to clarify a few key points. emanuals.com is a membership-based platform, not a pay-per-manual site. This is clearly explained at sign-up and on our pricing page. Your membership gives you full access to over 5 million manuals across vehicles, machinery, appliances, and more. If you’re only after a single manual, we understand that a membership model may not be the right fit, which is why we offer a 3-day free trial to explore the library before committing. In your case, our system shows you’ve already downloaded four manuals. If you’d purchased those individually elsewhere at $32.99 each, you’d have paid over $130. So not only is the membership working as intended, it’s already saved you a significant amount — and that’s exactly what we’re here for. While we do our best to provide coverage across as many makes and models as possible, there are rare cases where a manual isn’t available. When that happens, we’ll always be upfront about it. However, once membership services have been used, including downloads or platform access, our standard refund policy applies. And yes, there are other pay-per manual sites out there. Both platforms serve different types of customers. We appreciate you giving the platform a try, but it’s important to recognise the value received before calling something a scam. Thanks, emanuals.com

Response from emanualsJan 19, 2026

Hey Phil, Thanks for leaving your feedback. We’d like to clarify a few key points for you and for anyone reading. You initially signed up for our 3-day free trial, which includes view-only access to our full library. You later upgraded to a full membership, which is when billing begins. This is explained clearly during the upgrade process, along with links to our pricing, trial limitations, and refund policy; none of which are hidden or buried. For the record: • Your welcome email (including account setup details and cancellation instructions) was sent on Nov 18, 2025, 12:59 AM GMT, and opened by you at 8:29 AM GMT that same day. • A follow-up email with your account and login details was sent on Nov 18, 2025, 12:59 AM GMT, and opened at 5:00 AM GMT. • You then set a new password at 5:01 AM GMT, confirming access and use of the account. Your account also shows active usage, including downloads, which is why our standard refund policy applies. As clearly stated, once full membership features are used, such as downloading manuals, viewing PDF manuals, etc refunds are no longer available. Additionally, all users manage their own subscriptions directly from their accounts for security reasons. We provided you with step-by-step guidance when you reached out, and we’re always happy to help further if needed. We understand it can be frustrating when expectations don’t match the service, but we’ve made every effort to be transparent and supportive throughout. Thanks, emanuals.com