emanualsReviews of emanuals.com

Response from emanualsMar 12, 2026

Hey Thomas, We’re sorry to hear about your experience. Accounts on emanuals.com begin with a 3-day free trial, which requires entering card details at registration. This is clearly stated during sign-up, along with a notice that the membership will automatically continue if the trial is not cancelled within the trial period. Cancellation is always available directly in the My Membership section of the account portal, and a confirmation email is sent immediately upon completion. If you need assistance locating the cancellation option or verifying the account activity, please contact our support team, and we will gladly help review the account with you. Thanks, emanuals Team

Response from emanualsMar 12, 2026

Hi Auris, Thanks for your message. After reviewing the account activity, the membership associated with the 2019 Jeep Renegade manual was created in November 2025 and remained active, which is why the monthly charges continued. Our system did not record a completed cancellation on that account. When a membership is cancelled successfully, the system immediately sends a cancellation confirmation email. We asked previously for a copy of that confirmation so we could verify the cancellation, but we have not yet received it. Because you mentioned you may have used multiple email addresses, the fastest way for us to locate the correct account is to search by the payment card. Please send: • The last 4 digits of the card that was charged • A screenshot of the transaction from your bank statement Once we have that, we can locate the exact account tied to the card and help resolve the issue properly. Thanks, emanuals Team.

Response from emanualsMar 9, 2026

Hey Naomi, We’re sorry you feel this way, but we need to correct several points in your review. Our 3-day trial provides view-only access to PDF manuals. Download functionality is reserved for full members, which is clearly stated on the signup page, the pricing page, and in our help articles. Nothing is hidden or advertised as free downloads. Our records also show that the membership was not cancelled during the trial period. If a trial is cancelled within the three days, access stops immediately and a cancellation confirmation email is sent at that moment. Because the trial was not cancelled in time, the account automatically converted to a paid membership as explained during signup. Once full membership access has been granted, the service has been delivered under the terms agreed at registration. For that reason, refunds are not issued after activation. We always encourage customers to contact us if they cannot locate a manual, because in many cases we can help find the correct publication. However, calling the service a scam does not reflect how the platform actually works. Thanks, emanuals Team.

Response from emanualsMar 6, 2026

Hey Michael, Thanks for your review. We take claims like this seriously, but at the moment, we have been unable to locate an account that matches the information provided. If you did sign up with us, please contact our support team with the email address used during registration or the transaction ID from your bank statement. Once we have that, we can check the account activity immediately. For clarity, when a free trial is cancelled within the trial period, two things happen automatically. Access to the platform is revoked instantly, and a cancellation confirmation email is sent to the registered email address. Our system maintains an audit trail of all account activity, including login attempts, cancellations, pages and manuals viewed, and membership changes, all timestamped. This allows us to verify exactly what happened on any account. If there was a genuine technical issue and a cancellation attempt was made during the trial period, we will happily review the logs and resolve it accordingly. However, we need the correct account details to investigate. Please reach out directly so we can look into this for you. Thanks, emanuals Team

Response from emanualsMar 6, 2026

Hey R.W., We’re sorry to hear that you feel this way, and we’d like to clarify the timeline for anyone reading. Your account was created on 1 February, and the 3-day trial remained active until 4 February. Our records show that the membership was not cancelled during the trial period; the cancellation was completed on 4 March, after the paid membership had already begun. When a cancellation is completed, our system automatically sends a confirmation email. As confirmed in our conversation, no cancellation confirmation was received during the trial period, which indicates the process was not fully completed at that time. Once the trial converts to a paid membership and platform access has been granted, the service is considered delivered under the terms agreed at sign-up. We understand that the platform may not have contained the exact information you were searching for, and we appreciate you taking the time to try the service. Thanks, emanuals Team

Response from emanualsMar 6, 2026

Hi Joseph, We’re sorry to hear you feel this way, and we’d like to clarify the situation for anyone reading. The 3-day trial provides view-only access to the library, allowing users to browse and review manuals before committing to a full membership. During your session, the trial was manually upgraded to a full membership, ending the trial and enabling additional features, such as downloading manuals. This step requires confirmation through the on-screen prompt before the upgrade proceeds. Our system logs show that manuals were added and downloaded during the active membership period. Once a full membership has been activated and used, the service is considered delivered under the terms agreed at sign-up. We understand the manuals you reviewed may not have contained the exact information you were looking for, and we appreciate the feedback. However, the trial itself was not cancelled before the membership upgrade occurred. We remain happy to assist if you need help locating the correct documentation for a specific vehicle. Thanks, emanuals.com

Response from emanualsMar 2, 2026

Hey Stephen, We’re sorry you feel this way, but we do need to clarify a few important points. When you sign up, you either begin a 3-day free trial with view-only access to PDF manuals, or you upgrade to a paid membership which enables downloads. If you upgrade, the membership fee is clearly displayed and confirmed before payment is processed. Our records show that access was granted on your account. Once access to the platform has been provided, the service is considered delivered under our terms, which is why refunds are not issued after activation. Regarding downloads, thousands of members successfully download manuals every day. If you were experiencing difficulty, we are always available to assist. We respond quickly via email and chat, which are our official support channels. If you would like help accessing your account or re-downloading content, please contact us directly with your email address or order ID and we will assist you. Thanks, emanuals Team.

Response from emanualsFeb 27, 2026

Hey Judith, We take claims like this seriously, so it is important to respond clearly. Our system shows your membership was cancelled on 24 February 2026. There is no record of a cancellation in October. If a cancellation had been completed in October, billing would have stopped at that point. Our audit logs also show no access to the My Account or Membership section or our website in October where a cancellation would need to be completed. You mentioned receiving confirmation that your membership was cancelled in October. If that is the case, please forward the cancellation confirmation email you received at that time. We are more than willing to review it and, if valid, refund any charges made after that date - But you can't because you never received one otherwise it would be recorded in the audit log. Regarding communication, you contacted us on Tuesday at 6:21 pm and received a response at 6:26 pm the same day. We have continued to reply promptly. We do not operate a phone support line, which is clearly stated on our website. Email and chat are our official support channels, and we respond quickly through those. If you wish to dispute the charges with your card provider, we will provide them with the full account audit trail, including login history, cancellation records, and billing history. Thanks, emanuals.com