A. S.
I am beyond enraged with this scam
An absolute scam. Words cannot describe the anger I feel right now. I am convinced this is an exploitative site taking advantage of elderly car enthusiasts or anyone who isn't greatly experienced with technology and computers. A friend bought a ONE TIME purchase manual where the specific car model of interest was listed, but was given not any kind of readable document, only a file that required extensive download of a separate program that simulates another computer to be able to view it, and the supposed link to show how to set it up didn't work. Once we figured out how to do it ourselves, it was completely unnavigateable, unsearchable, didn't show any useful information beyond some blurry images of car parts (no how-to instructions), and everytime you wanted to go to the previous page, the whole thing went back to the main menu so viewing anything was an agonisingly slow and tedious process as you had to click through screens after screens to get to where you were. Forget the "clear images" you boast so much about - and it didn't even have the car model that it was specifically purchased for! ON TOP OF THAT, we see now, like so many others complain here, that you have sneakily placed a monthly subscription that wasn't announced at all. It was pure luck that we discovered this now, even if it was after some months of you draining their bank account. Again, no information about this was given, no heads up, no email about it - nothing! STEER CLEAR from this "company." I'll be sure to run a virus scan on their computer after this. Disgusting and predatory business behaviour!
Response from emanualsJul 4, 2025
Hey A. Seagle, Thank you for your feedback, and we sincerely apologize for the delay in our response. We don’t typically use Trustpilot as our main review platform, but we’ve recently become aware that some customers have been leaving reviews here. Since claiming this profile, we’re now actively engaging with our members and addressing concerns to ensure a better experience. First and foremost, we’re sorry to hear about the confusion and frustration you’ve experienced. Just to clarify a few important points: 🔹 We don’t sell individual manuals at emanuals.com. Our platform is strictly a membership-based service that provides access to our entire 5 million+ manual library through a range of membership plans. So, if you or your friend believe you purchased a single manual, it’s very likely you ordered from a different website altogether. It’s a common misunderstanding, especially with websites that look similar to ours. If you can provide an order ID, we’ll be happy to verify. 🔹 Regarding the monthly membership charge: When signing up for our 3-day free trial, it’s clearly stated (multiple times throughout the sign-up flow) that if the trial is not cancelled before expiry, the account is automatically upgraded to a monthly membership. This information is not hidden — it’s shown on the plan comparison page, in the upgrade pop-up, and again in the confirmation email. 🔹 As for the file format and software, some of our more advanced manuals (especially OEM workshop software) are delivered as OVA/OVM files. These are fully legal, factory-issued software manuals that require a virtual machine environment to run — much like diagnostic tools used by dealerships. That said, if you’re having trouble navigating or setting them up, we’re always happy to help. You just need to reach out via email or reply to our Trustpilot support message with your order details and we’ll assist you directly. We completely understand that not everyone is tech-savvy, and we go out of our way to support all users, regardless of their experience level. But we always encourage everyone to read the information before entering payment details or starting a trial — this avoids misunderstandings. If this situation genuinely relates to a purchase from emanuals.com, please respond to our message request with your order number or registered email so we can locate your account and help resolve the issue properly. If the purchase was made elsewhere, we recommend contacting that provider directly for support. We’re here to help — if given the opportunity. Thanks, emanuals.com