ElsiuReviews of elsiu.com

Great product and true to fit! Very happy customer! Thank you.

This site is a joke! If you the star as a rate, you’ll notice that they are all 5 stars. Ordered 2 items, 1 was too small, so I thought okay, exchange it. Nope!! No where to contact them. Out of $80.73 Shame on me for not looking at reviews! Really sad that they can get away with this! What is this world coming too! I’m going to donate them so someone can enjoy them. Look below where it says well let Elsie know about my review. Don’t waste your money, you work to hard to it. I’ll see if I’ll get a response to this, even if it lets me send it. I’ll let you know.

Took a long time to get

If I could give 0 stars, I would. I placed an order for 2 sweater dresses that cost $109.23 on November 11, 2023. The items arrived 5 weeks later. I was not happy with the quality of the items as they were cheaply made and did not appear as nice as they looked in the pictures. I contacted customer service, they offered me $21 and for me to keep the items. I was unhappy with that, and asked for a full refund. They then offered $35 and for me to keep the items. This went back and forth again, until they said the "best we can do is offer $54 and for you to keep the items." When I pressed for a full refund they said that I would have to pay for shipping to their warehouse in Dubai, which is very expensive. This is unacceptable. No where on their website does it say we would have to return the items to Dubai. It says on their website they are a US based company, which is a lie. They are a scam. Do not buy from them!

I was unaware at the time I placed my order, that 2 of the items were not in stock. This was not mentioned on the website or prior to checkout. I believe the website should have this included when the patron chooses a size and color (if option). If the patron still wants to purchase the item maybe give an option to be put on a waiting list until the product comes in again. Then they would get notified by Elsiu. Due to this, the shipment was delayed more than it should have been. One of the items I needed to wait on were for my daughter's Birthday gift. I had to find something else like it for replacement. I will save this now for 1 of her Christmas gifts.

It took a long time to get my 3 bathing suits that I ordered and even though I am 5'2" and 117 pounds, the small did not fit me. I wrote back via email and was told to send more shipping money and they would replace them with 3 mediums. That was a month ago. I have continually asked for shipping information and they say it hasn't shipped yet. When pressed as to when it will be shipped this is what I got back... Prepare items for shipment, 3-10 business days normally. Transit of package 2 - 12 business days. Anything we can do for you, Please feel free to contact us via service.... I have sent more emails and gotten "your items are not ready." I don't need to keep emailing to know that information. This has been insanely frustrating and summer is over. This was originally ordered in July. It is now September 21, 2023. So sad because the bathing suits I received I loved.

Received a bathing suit I ordered in good time, and I really like it. Shipping was a little difficult to track but overall good shopping experience.

Even using the "size chart" item received was not a fit for "mayure" women as stated. However, offer of 50% refund and keep item to give away was acceptable. Customer service was prompt, and refund was made as promised. Thank you