ElmaboutiqueReviews of elmaboutique.com

I ordered some sandals on June 27,2026. I monitored the tracking very closely which was very confusing as it kept going from overseas shipping to LAX and back on a boat or a plane. I am located in CA and so is LAX not sure why the shipping was doing all of that so JULY 9th I emailed Elma Boutique because that is the only mode of communication. I received a response and Elma Boutique assured me that although the shipping was confusing my package was on the way. I continued to monitor the tracking and since JULY 19th the tracking stated arriving at local sorting center. Today JULY 23, 2026 when I looked it up all of the dates have changed and it now says my item was delivered to my door on JULY 18th. I have a ring camera and on the 18th there was no delivery. To date I have not received the sandals i purchased on JUNE 27, 2026. I DO NOT TRUST THIS COMPANY AND I WILL NOT EVER PLACE AN ORDER WITH THEM AGAIN. I will be contacting my bank regarding this transaction as well. THIS COMPANY AND THE SHIPPING IS VERY SKETCHY PURCHASE AT YOUR OWN RISK!!!!!!!!!

Elmaboutique Staff Email: On a separate note, we noticed you left us a review on Trustpilot. We completely understand the frustration behind it given what you were experiencing at the time. Now that we've been able to confirm your package is genuinely on its way, we'd be truly grateful if you'd consider taking another look at that review, though of course that's entirely up to you and not something we expect in exchange for helping you. Kind regards, Ashley Elma Boutique Support Team BEWARE of Fraudulent Store! Actual rating is ZERO since I placed order 6/22/2026 for a dress still being sold on the internet and have not received it as of 7/14/26, The tracking stops on 6/25/26 when packaged in their POLAND based warehouse. I've emailed them 6 times, their responses are putting me off, snappy, vague, refusal to refund me. I don't trust that their products have any value and they took my money with nothing received. Event has passed that I needed dress for now. Don't order from Elma Boutique shows they are based in Boston, MA BUT really based in Poland.

This is an update since writing the review, I guess my refund is in my spam folder too. They spent a lot of time writing a response but (1) counterfeit merch is a crime not a free gift (2) they offered to get me 50% of the product price and offered for me to keep the merchandise(3) when I finally got sick of them and accepted the 50% they said sorry we revoked that offer now the offer is 30% (4) they claim they have a small physical location, address please? (5) STILL NO refund. I have done my research and this is a scam company. The merchandise that is represented in the ad is NOT what they send you. It is not boxed- it's shipped in a plastic bag from China.... they also included counterfeit HERMES belts that I didn't order nor did I ask for. I do not use or purchase counterfeit items. BEWARE !!! If you call the supposed "brick and mortar store" it's a fake number! It connects to someone's home with noise in the background.... the items are poor quality..... it is 100% smoke and mirrors. When you request a return.... they will keep insisting that "they have already emailed you, please check your spam." They will mislead you to believe that there's a store in Boston but there isn't! shipping back to China cost $80.....

ISSUE RESOLVED THANKS TO ASHLEY!!!