Ellure DecorReviews of elluredecor.com

Wow! I came to this site before purchasing from Ellure Decor and saw an average high rating. Now that I'm ready to share my horrid experience, I see more folks recently rated them poorly as well in the last week. Similar experience. I ordered dining chairs from them. After weeks of no update on delivery information, and UPS noting that they didn't have possession of the items despite being issued a tracking number, I reached out to customer service. The phone number listed only gets you to a voicemail directing you to email them. I emails and it takes about 2 days for them to respond. Ellure's representative stated that the chairs didn't meet their standard which was the cause of delay. But that they were just about to send it. Nothing for two more weeks and then I emailed asking that they please cancel the order. The rep instead said they had just shipped it and it would be received on the US side in 3 - 5 business days. After 8 business days had passed, I called my credit card to challenge the purchase. Finally 4 days ago, my order arrived. The chair legs were damaged, the quality was poor, and there was no instructions on assembly. I emailed the same rep and yet have to hear back from them. Ironically, my chairs are no longer an item listed on their website. Don't take the gamble and read the very recent 1-star reviews. If they once were a reliable store, they no longer are holding up to it and you have no way to speak to a human.

This place may likely be a scam. Ordered counter stools 2 months ago with standard shipping. Contacted customer service after waiting 2 weeks. Told me that the order was in production and would be shipped within a week. Waited 2 more weeks and nothing. Contacted customer service again and was told that the last batch had been “rushed to meet demand” and did not meet quality standards so they made the difficult decision to delay further to have a new batch made which would be ready over the weekend and shipped the next week. Waited another 2 1/2 weeks and no word. Followed up again. Radio silence. After another week I sent notice to cancel and refund the order. No response. Followed up 2 days later. No response. Then received a notification that my order had shipped via UPS. Tried the tracking number at UPS and the status is “UPS does not have possession of the package yet. Estimated delivery date will be available as soon as we get the package.” After 2 months of waiting I now need to submit a claim to my credit card and request that the payment be reversed.

After two months of delay i finally received my four chairs. The quality is a cheap chinese product and there are some parts missing. So frustrating !!! I regret buying from this cheap company!!! I will return these rubish parts asap. Dont get scammed and fooled by their fancy website

This company is scam. They do not reply into your msg after they receive the money from you.

Very disappointed - I ordered some table lamps almost two months ago and they never arrived. I contacted the company on the email address from their website requesting a refund. They said I can only request a refund after receiving the delivery and now it’s too late to cancel the order. So no delivery and no refund 2 months after placing the order. AVOID THIS SITE AT ALL COST!

I ordered a towel warmer from Ellure and it took over a month to arrive. When I emailed them, they said it was being shipped to them. This place is a front for Chinese goods. I have emailed twice asking to return the product because the person I purchased it for does not want it and they are now ignoring my emails. Do not buy from them.

I placed an order with them since they are a US company. They then said they shipped the item from China - I NEVER received it. I contacted them numerous times, only to receive a fake tracking number. I disputed with my credit card company, and thankfully, received the money back from them, but NEVER from Ellure. They would simply never respond to any of my inquiries.

I ordered the towel warmer on February 12th it said typically ships in 3-4 business days. By February 17th it still had not shipped so i sent an email asking for the status of my order. 1 hour later i got an email saying a shipping label had been created. Later i got an email confirming my product was being shipped. On February 25th there still had been no change to the order tracker on usps so i again sent an email asking for a status update on my order. 2 days later i got a response saying it was being shipped from overseas and they had no way of tracking it until it was received by usps. Now it is march 16th and there still is no change on the usps order tracker. I have sent an email everyday for the last 4 days asking for a refund because the product was a gift for my wifes birthday and it has come and past. I still have no response. im probably out $140.