Ellie BelleReviews of elliebelle.com

Response from Ellie BelleNov 15, 2024

Hi I Turner, Thank you for sharing your feedback. Our product descriptions state sizing. It appears you needed a UK size 5, but chose a US size 5. We offer free returns for all customers, including international orders, and recommend selecting this option at checkout to avoid return shipping fees. Your refund was processed and issued to your Visa card. If there’s anything further we can assist you with, please reach out. We’re here to help. Best regards, The Ellie Belle Team

Response from Ellie BelleNov 15, 2024

Hi Ili, We’re sorry to hear about your experience and any confusion regarding your order status. Our records show that our team connected with you today via live chat and email, and that your order, placed on Monday 11/11, has already shipped. A shipping confirmation email with tracking details was sent to your email—please check your spam or junk folder in case it landed there. We appreciate your patience and are committed to ensuring a positive experience with Ellie Belle. If there’s anything further we can assist with, please don’t hesitate to reach out. Best regards, The Ellie Belle Team

Response from Ellie BelleNov 12, 2024

Thank you for sharing your experience. We take all feedback seriously and want to clarify that, upon inspection, no damage was found on the shoes you returned. We strive to apply our policies fairly and ensure transparency in each case. We apologize if there was any misunderstanding, and our team is here to address any further concerns you may have. Please feel free to reach out to us directly for assistance. Best regards, The Ellie Belle Team

Response from Ellie BelleNov 12, 2024

We’re sorry to hear about this issue. In cases of unauthorized transactions, we recommend contacting your financial institution directly, as they can best assist with securing your account and investigating the matter. Please let us know if there’s anything specific we can help with. Best regards, The Ellie Belle Team

Response from Ellie BelleNov 7, 2024

Hi Damir, Thank you for your feedback. If you order from outside the United States, we collect duties at checkout to ensure smooth delivery and avoid surprises at your door. These charges are import tariffs set by your government, not by Ellie Belle, and are paid directly to your customs authorities. We aim for transparency in the checkout process, this is why we display these fees at checkout, so customers can decide whether to proceed with the order or not. We strive to make this clear during the checkout process, and we're sorry for any misunderstanding. Please feel free to reach out if you have further questions. Best regards, The Ellie Belle Team

Response from Ellie BelleOct 19, 2024

Hi Janice, Thank you for your patience. Great news—your order is out for delivery today. You can track it using your USPS tracking number: 9436211206239162737400. If you have any other questions, feel free to reach out to us at [email protected]. We appreciate your support and hope you enjoy your purchase! Andy Ellie Belle Customer Service Team