Maria H.
Missing part of my order.
Ordered nearly a month ago. One item was meant to be sent separately. A shipping label was created, but nothing has been sent out.

Founded in 2015, Ella Paradis leads a pleasure-positive movement by providing access to high-quality intimate products; provides stellar customer service; and leverages cutting edge technology to improve our customers' lives. We are a discreet, online boutique for all things intimate. With a curated selection of thousands of quality-body safe products, we have developed a unique shopping experience that allows our customers to shop with pleasure, comfort, and peace of mind.
Ella Paradis Inc. (ellaparadis.com) has 72 customer reviews on Five Star Index, with an average rating of 2.9 out of 5.
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Showing 5 reviews with 2 stars · Clear filters
Maria H.
Ordered nearly a month ago. One item was meant to be sent separately. A shipping label was created, but nothing has been sent out.
jay
I placed an order on September 9th, Order # 1000681343 , it is now September 26th and I have received no updates whatsoever, or my order. I tried emailing customer support, but it just returns to me saying I cannot contact this email address. I texted the customer support number, and am now waiting for a reply.
STEPHANIE M.
I'm sure the stuffs great but the company states that no refunds can be done because they are so quick to pack stuff up and send off but it takes 10 BUSINESS DAYS to actually get your order packed up...I do not recommend because I was told 2-3 business days and nothing.
Response from Ella Paradis Inc.Sep 1, 2022
Hi there, We're terribly sorry for the delay. Your order #1000679776 was placed on Sunday 8/26/22. Unfortunately, we do not ship on the weekends as our fulfillment centers are closed. We do see you paid expedited shipping of 2-3 business days, however, we do still have a processing time of up to 72 business hours/3 business days. We apologize for the delay again. Should your package take longer than the current timeframe, we'll gladly refund your shipping charges. Please reach out to us at 1(844)355-2669 or visit EllaParadis.com to Chat (M-F 8AM-8PM) if you have any other questions or concerns.
Mark F.
This is not a bad review on the company "Ella Paradis" service was super fast, but the product "Men Vibration masturbator" is very disappointing. It's as if they never had a male test the thing before selling it. Maybe the inventor had an extra motor from a vibrator and decided "we'll do this batmobile looking gadget, guys will like this". Three tries and not so much as an erection, even with porn. It's more like a fantasy inhibitor, and that's not cool for $50.
Response from Ella Paradis Inc.Apr 22, 2022
We greatly appreciate all of the feedback you've provided here today! Please reach out to us at 1(844)355-2669 or visit EllaParadis.com to Chat (M-F 8AM-8PM & Sat 1PM-6PM EST) and mention this review, for a replacement.
Trina W.
The transaction went smoothly, however the item I ordered is too loud and distracting. The plus and/or minus buttons seemed to be the same speed. The item was not a comfortable fit for me.
Response from Ella Paradis Inc.Apr 26, 2021
Hello Trina Woods, We're terribly sorry to hear this item was not the best fit for you. However, keep in mind, we offer a 30 Day Satisfaction Guarantee. Please reach out to us at 1(844)355-2669 or visit EllaParadis.com to Chat(M-F 8AM-8PM EST) and reference this review, so we can resolve this matter.