Patriotblue1
Skeptical of this company
Ordered two items. Received package with only one. No receipt or paperwork was included. Nothing about being shipped in two separate packages. Sent communication to company support. Received an email from no name/anonymous thanking me for contacting them. When entering a shipment tracking number, it states package delivered. Order history states order shipped an complete. On another page on company website, entering the order number informs me a 2nd package is on its way. At this time, I'm skeptical of the company. Update: I eventually received both products and was quite satisfied. No longer skeptical.
Response from Ella Paradis Inc.Apr 19, 2021
Hello Patriotblue1, We are terribly sorry to hear about the confusion encountered with more than one shipment. Due to the stock in our multiple warehouses, we sometimes ship items separately to ensure the speediest delivery. We've been making improvements to our support team and we'd like to invite you back! Please reach out to us at 1(844)355-2669 or visit EllaParadis.com to Chat(M-F 8AM-8PM EST) and reference this review, so we can provide you with a complimentary Gift Card!