ellaola.comReviews of ellaola.com

Response from ellaola.comAug 27, 2026

Thank you for providing your information so we could look into this further. We're sorry to hear the product wasn't the right fit for your son. We understand that some customers would prefer the ability to cancel their membership online. After reviewing your account, we confirmed that once we received your email request, your membership was canceled within minutes, and no further recurring orders have been or will be processed. Our team is always happy to assist with cancellation requests as quickly as possible, and we appreciate your feedback as we continue to evaluate ways to improve the customer experience.

Response from ellaola.comAug 27, 2026

We're so sorry this happened. While packages marked as delivered typically arrive without issue, carrier delivery errors can occasionally occur. We're glad our team was able to respond quickly and get a replacement on the way. We truly appreciate your patience and hope your new package arrives safely very soon. Although it's uncommon for a replacement shipment to experience the same issue, if it doesn't arrive, please don't hesitate to reach back out. We'll be happy to help.

Response from ellaola.comJul 8, 2026

We're sorry to hear about your experience. Our goal is always to provide a straightforward and responsive customer experience. Subscription cancellation requests are handled by our Customer Experience team, and once a cancellation request has been processed, no future recurring orders are generated. If you believe an error occurred with your account, we'd appreciate the opportunity to investigate and make it right. Please contact us at [email protected] with your order details, and our team will be happy to review your account and resolve any outstanding concerns.

Response from ellaola.comJul 2, 2026

We're sorry to hear about your experience. We strive to make the subscription process as straightforward as possible. While our team may provide information about product usage or available membership options, customers are able to cancel their subscriptions by contacting our Customer Experience team via email. We apologize if your experience did not reflect our intended level of service and would welcome the opportunity to review your concerns. Please reach out to us at [email protected], and we'll be happy to help.

Response from ellaola.comJun 30, 2026

Thank you for taking the time to share your feedback. We're sorry to hear our unflavored multivitamin wasn't the right fit for your daughter. While many families have success mixing it into foods and drinks, we understand every child has different preferences. We're also sorry to hear about your experience with your subscription. Our team does process cancellation requests submitted by email, and we're committed to responding as quickly as possible. You should never need to cancel your credit card to stop a subscription. If your request wasn't handled as expected, we'd appreciate the opportunity to make it right. Please reach out to us at [email protected], and we'll be happy to assist.

Response from ellaola.comJun 1, 2026

Thank you for sharing your feedback. We're sorry to hear about your experience. We take concerns regarding subscriptions and account management seriously and would appreciate the opportunity to look into this further. Please contact us at [email protected] with the email address associated with your account so we can review your membership status and assist directly. We appreciate you bringing this to our attention and look forward to helping resolve this for you.

Response from ellaola.comMay 27, 2026

Thank you for sharing your feedback. We’re very sorry to hear about your experience with shipping and cancellation. We understand how frustrating delayed or missing orders can be, and we apologize for the inconvenience caused. We’d appreciate the opportunity to review your account and assist further with your subscription concerns. Please reach out to us directly at [email protected] so our team can help resolve this for you as quickly as possible.

Response from ellaola.comMay 27, 2026

Thank you for sharing your feedback. We’re sorry to hear your family’s experience did not meet expectations. While many families have success mixing our unflavored multivitamin into foods and drinks, taste perception can vary from child to child, especially for sensitive eaters. We also understand your frustration regarding the cancellation experience. Please reach out to us directly at [email protected] so we can review your account and assist further. Thank you for giving EllaOla a try.