ElixamdReviews of elixamd.com

I made a purchase for GLP-1’s through ElixaMD on 7/27/26. In 24-48 hours, the provider was to review and approve the prescription or reach out to me for more information if needed. I waited until day 3 after not hearing anything and sent an email. I received a response that said I had to call to schedule an appointment with the provider. I called and the estimated wait time was 8 hours and 27 minutes. I hung up and sent an email saying that I wanted to cancel my purchase and receive a full refund (within 72 hours of my purchase on 7/30/26). I received no response. I called again the next day and the wait time was almost 4 hours. I hung up and sent another email (on 7/31/26). I finally got someone on the phone this morning (8/1/26) and he said he looked in my account and my membership had already been canceled. I then got an email this afternoon saying that I am only getting a partial refund because I did not cancel until 8/1/26, THIS IS FALSE. I sent the email to cancel on 7/30/26 after the call wait time was over 8 hours. DO NOT BUY ANYTHING FROM THIS COMPANY!! The bad reviews are true!! They’re trying to keep $145 out of my $435 purchase due to THEIR OWN LACK OF COMMUNICATION AND CUSTOMER SERVICE! I sent them screenshots of my emails with the date attached. I have also filed a BBB complaint.

The most difficult company I have dealt with. I’ve been on 15 mg tirzepatide for 6 months thru other sites. They refuse to order same dose and want me to start dosing at lowest dose which is a heath issue. Don’t start with them. You’ll be sorry

You guys are FRAUDS,SCAMS, CROOKS!!!! ALL OF YOUR PHONE LINES ARE MYSTERIOUSLY BUSY!!!!??? You guys suck!!! Have very bad customer service help!!!! NEVER BUY FROM THIS COMPANY!!!!!!

Hardest site to get Glp1 from. I tried to sign up today. They took my money, now they just say the prescription is in review. Nothing! I switched to this company from Altrx. Looks like I went from bad to worse. The 2.5 dose I got at Altrx, did nothing. No side effects, nothing. I'm only asking for the 5mg dose but they don't respond. Calling? Forget it. Hours on hold. Im just so sad and disappointed. They sure took my money fast. There is no way for me to find out what's going on. It still says prescription is in review. They never called me back either. Well, they finally contacted me to say I must get lab work done get a letter from my doctor saying it's okay for me to take the meds, after I've already been on them for a month, and to do a video appointment with them. They continued to say if I dont jump through these hoops they won't send the medication AND THEY WILL NOT REFUND MY MONEY! Of course my doctor will not recommend this company because she knows nothing about them. I have a letter from her explaining this. If I could, I would post it here. So, I'm out $148 with nothing but stress. Stay away! Notice how all their responses to negetive reviews are basically the same? Today is August 3rd and there is no indication they will return my money. I just keep getting emails asking me why I want to leave. Ive told them 5 times. I have also sent them the letter from my doctor, saying she will not support them at least 5 times. You might as well take your $148 and set it on fire. DO NOT trust these people! Still acting like they dont know what's going on and refusing my refund. Going to the BBB today After disputing the charge on my credit card, they finally refunded my money

Probably the worst customer service I have ever encountered. Before I received ANYTHING, I started geting e-mails about personalized coaching. I e-mailed back that I had not even started yet. The next day, I got an e-mail telling me to call a particular phone number - it was for Embody. I tried calling the phone number on their ad - 4-6 hour hold time. How can you possibly guide people on something as serious as their health if you cannot answer the phones. They could not explain how I got the Embody phone number (I sent copies of the e-mail) and I finally got a refund. It was a process and days of constant e-mailing before I got any results. This is YOUR HEALTH people - buyer beware.

Clearly, a bunch of liars They advertise that they can do 15 mg of tirz for 128 per month, so it makes you think about moving from other companies that you’ve been dealing with, but then when you go for the assessment, they don’t or cannot do 15 mg. Again, they advertise they can. They take your money and then tell you you can’t to try to get them on the phone. They tell you 4 to 6 hours and they’ll call you back. Don’t do it. Worst company ever, I have screenshots of their false advertising and their assessment saying they can’t do what they advertise **** it’s been two days since I have requested cancellation. They have yet to refund me any money or even to reply to any emails. Again, don’t risk it with this company

Another wasted day, three hours on the phone, trying to get my dosage correctly with this horrible company. No one on the phone can actually do anything. They have to put you on hold for 2 to 3 minutes dozens of times. I’ve told him I’m going to file a bad review every single day. I get bad service until they resolve my dosage and get it correct If you have concerns about your dosage and making sure you get the correct dosage, I would not advise using this company Oh, and for the Company this is Mark Redman and I would advise you to give me a call and resolve this unless you want continued negative reviews every day I horrible service

Do NOT use this company! They stood me up 4 times beginning at 6am waiting for providers!!! - I was on hold for over an hour waiting for them to connect!!! Their answer to reschedule, same EXACT situation happened!! Truly worst company i have ever dealt with!! - their call center is completely useless. They have the audacity to still want to charge me so i am forced to file criminal actions--please do not use this company when there are so many others to choose from!!!