eliteracefab.comReviews of eliteracefab.com

Terrible customer service!!! Won't refund my money after I sent back faulty product !!! Don't recommend buying from them!!!

They shipped me a Go Rhino Br20 Bumper that was missing every single part required for installation besides the bumper itself. The Bumper was not even wrapped in bubble wrap or in a box. It was just shipped in a single layer of plastic wrap. I purchased the bumper from EliteRaceFab.com and after asking them for assistance, after their responses of "lol we dont know" and giving them time to offer to ship the missing pieces, they literally offered 0 help. They openly admit multiple times that the hardware should be included, and even blame it on GoRhino at one point. So, I moved on to Go Rhino for assistance. GoRhino.who has attempted to help me, but EliteRaceFab has made it difficult for them every step of the way. A month and a half later, I am still sitting here with a bumper I cant use, and GoRhino has done everything in their power to get me the parts (on backorder), and even cooridinate a pickup of the bumper and credit back the distributer. Today Eliteracefab informs me that they are going to charge me a restocking and inspection fee for returning the bumper that they know was missing parts. According to their site, this is roughly 20%. WHAT??!?!?!?!??!?!?! I am not returning because I want to, I am returning because a replacement wasnt offered, and no one can send me the parts. The worst part is they use "Veteran Company" as a shield for their terrible customer service and business practices. They should be ashamed. Do not bite on EliteRaceFab.com's pricing. It is not worth the headache.

Not recommended. The parts I ordered were garbage & I ended up having to return. Not my fault and they still ended up making me pay for shipping AND restocking for parts I don’t even own? Smh. Check their other reviews, terrible customer service. I’ll be lucky to even get my refund money back.

I purchased some wilwood brakes but it wasn’t the correct ones . So I reached out to them so they gave me the return address. So I shipped it back with UPS says delivered but they claim they never received it. . So now im loosing 400 plus because they are trying to scam me. Don’t buy from them!

Horrible customer service and communication. They claim to be a veteran on the business, which is why I decided to do business with them, being in the military myself. It’s a super unprofessional business, with a lot of errors in orders. If you try to contact the customer service with any problems, they will do the best they can to not answer your specific questions. I don’t get it.

Being a veteran myself, I try to support vet owned companies but hard to support this company after this. I place an order, it says free shipping, far exceeded their threshold for free shipping. Day later I get an invoice for almost 25% of the total order price just for shipping, this is absolutely ridiculous for shipping anything. I ask to cancel, they then say they will charge 10% of the order price if you proceed with cancellation. Will be looking else where for my 260RS rebuild and will be telling others to avoid. Update: after over a week of telling them my physical address would cost more in shipping because I am currently stationed overseas, (being "veteran owned" they SHOULD know what an APO box is. It's a Military address for personnel stationed overseas.) They finally agreed to initiate my refund. Now the wait begins to get my money back minus their "fee" that they charge even though they give you NO time to cancel the order before it "ships/processes." Update: 16 days later, still no refund. It looks like they made it appears as if I got a refund and then cancelled it. Classy move guys. You file a dispute with your credit card company, they then threatens legal action. Totally a company I want to do business with. Shop elsewhere. I highly recommend shopping else where. This company and it's customer service is a joke.

Only got half of my order customer service would not send me it after explaining it to three different people, and when trying to return it they wanted me to pay for shipping and a 30% restocking fee.

Horrible worst customer support ever