Elite Home WarrantyReviews of elitehw.com

I filed a claim on an wall unit oven. The repair man did not come to my house, he had me text him a photo of the oven, I paid 70.00 for that service. The claim was denied of course. I then tried to start cancelling my policy. I paid for 3 years in advance. I was told I would pay 412.50 for 3 months, however, they continued to charge my card every month. It has been 8 weeks, I am still trying to cancel, every week they tell me they will issue a prorated refund & expedite my request. I call every week and am told the same lie. They say you can log in to your account online, that is a lie, you will not have an online account and they have no contact info except the 800 #. DO NOT buy a home warranty from ELITE HOME WARRANTY.

I think the company is fake. Read the reviews (the real ones), they don't cover anything, if you complain they offer you money. That's what happened to me about 2 weeks ago, still haven't gotten my money. I call I just get transferred, it's a scam!

I have a 10,000 character complaint that this space will not accommodate. Extremely condensed version: I signed up for Elite Home Warranty after reading and comparing reviews of other Home Warranty Companies based on their reviews, and their offered services. I selected their Elite Complete Plan, Agreement Number #####, at a cost of $1,200.00 on 8 May 2024. On 10 August 2024 I contacted Elite Home Warranty Claim Service (888) 222-1202 to notify them that my 5-ton Rheem A/C Unit was not working, it was no longer cooling my home. My coverage states: “Air Conditioning Including Ductwork [2]: $5,000 per unit or $7,000 for each HVAC system per Year.” “Air Conditioning Including Ductwork: What Is Covered: All components and parts needed to perform its full functionality, including main control board, thermostats, compressors, motors, condensers, casings, pumps, transformers, capacitors, contactors, pressure switches, belts, pulleys, drain lines, thermistor, elements, exchangers, fuses, electronic circuits, rectifiers, evaporator coils, condenser coils, zone controllers, copper line leak repair, blower wheels, blower motors, defrost elements and Freon*, except:” Elite Home Warranty proceeded to lie to me. give me the run around and ultimately decided that they would not meet the obligations for repair as dictated in the agreement/contract and attempted to buy appease me with $300 which I refused. I am now intent on ensuring that I report them everywhere possible and receive a full-refund of $1,200 from them for their failure to honor their contract.

This company is a sham! Read the contract says it covers leaks and breaks in the pipes then read down and says it doesn't cover "broken" pipes. This is their reason to deny everything, my pipe is not broken, it has a leak. Then they told me they didn't cover PCP pipes, which mine is metal and the plastic pipes is not in the policy contract. Also, waited 2 weeks for them to send a plumber and 5 weeks to be denied. Only after I got assertive did they suddenly have an answer for me. Read the BBB review, same outcome for everything, they offer you $500. Great business model, collect $550 for policy, most people will never have a claim, if they do, ignore any maybe they will go away, if they complain offer them $500, they still get to keep $50. I will be filing a complaint with the attorney general in my state as well as NY. This is deceptive business practice as well as not honoring insurance claims

Worst costumer service! AC unit broken. It's been 5 days . They haven't fixed nothing yet. Always waiting in line . Wasting my time . They never solve nothing. I'm so frustrated about it. I will never recommend this company on the insurance of your house. They are just stealing your money

Most rude people I have ever come across, on how the treated the technician they sent out to do a repair-I cancelled Elite immediately. after their response to my post-what else could they say they acted just fine-but I listened to the phone conversation and how they spoke to the technician and still my opinion it was nor correct way to handle the discussion.