Elite Home WarrantyReviews of elitehw.com

If I could give zero stars I would. STAY CLEAR OF THIS COMPANY- they will use every tactic in the book to deny you. Small print says even if you have a claim on a covered item, at their discretion, they can CHOOSE not to pay out or they can opt to give you a small portion of the value. Total total scam.

I previously wrote a review on Elite Warranty. I stand by my review however I would like to clarify that I worked with several different Elite Customer service agents. Although I am unhappy with Elite as a Company and how they handle warranty issues I would like to express my thanks to Michael personally. He was absolutely wonderful. He was great and showed great compassion, professionalism, and follow up. I GREATLY appreciate him. As far as Elites coverage policies, I find them appalling and unworthy of what they really cover. I have had many home warranties but NEVER HAD SUCH DELAYS DUE TO THEIR “review board”. I spoke with a supervisor, Mr Jenkins who was anything but professional as well as rude and didn’t know how to deal with a customer who had been frustrated after 5 days of unresolved issue. Also, he said he would personally call me back but had Michael call me instead. Don’t say you will do something and as a supervisor not do it. MICHAEL, THANK YOU FOR BEING THE BEST PART OF ELITE WARRANTY. Other agents should learn from Michael on how to handle phone calls and return calls.

Horrible company to do business with. There main objective is delay and denial. I submitted a claim to have a leaking laundry angle stop replaced. They sent a plumbing company who “diagnosed” the problem, they agreed it needed replacing. They had to send paperwork for authorization to repair. I was told it would be 24 to 48 hours for the home warranty company to decide if the claim would be approved. I heard nothing so I called the home warranty company and they told me that they were waiting for information from the plumping company as to the reason for failure (it’s an angle stop), and the cost of supplies and what it would cost to fix it. I’m still waiting to hear back from them. This is going on two weeks now. I would highly suggest steering care of this company. They certainly do not have the home owner best interest in mind.

I encourage potential customers to read the Google reviews on Elite Home Warranty. There is a distinct difference between how nice the sales and customer service people are and the actual work they do. I am extremely dissatisfied with Elite Home Warranty's handling of my recent claim. When my AC unit began making knocking and squealing noises, I proactively contacted a local HVAC technician who diagnosed impending failures in the fan motor, contactor, and run capacitor. Following this, I opened a claim with Elite Home Warranty. Elite denied my claim, citing a lack of maintenance. After presenting my maintenance records, they shifted their reasoning, stating that since the unit was still operational, it wasn't eligible for coverage. Choosing not to repair a still-functioning unit, I awaited its inevitable failure. Two weeks later, as anticipated, the unit failed entirely. I filed another claim, and despite the urgency of below-freezing temperatures, Elite failed to dispatch a technician within their promised 24-48 hour window. I had to intervene by providing contact information for my local HVAC company. When the technician confirmed the fan motor failure, Elite offered to cover only $385 of the $546 repair bill, again referencing alleged maintenance neglect and prior notification of the impending failure. I spent nearly three hours on the phone with customer service, who consistently attempted to evade their contractual obligations. While the representatives were polite, the company's policies are designed to exploit fine print and avoid responsibility. They frequently cite reasons such as "lack of maintenance," "waiting periods," and "misuse and abuse" to deny valid claims. I strongly advise against using Elite Home Warranty. Their practices are deceptive, and they fail to honor their contractual commitments, leaving homeowners unprotected and frustrated.

I had really high hopes for this warranty company, and had a good experience the first time I used them- but it has gone down hill from there. My policy says that ceiling fans are covered, but they won't fix a broken switch (even though the policy literally says switches and controls are covered.) Then to "assess the situation", they want to charge an addiotnal $70, even though they are already charging me for an electrician to come to my house for a claim they admit is covered. And even worse, my furnace stopped working, and they wont do anything to fix it. Large house systems like a furnace is literally the reason to have on of these policies in the first place. Terrible rip off of policy. Garbage company, go elsewhere.

Sales will fall all over themselves to be nice to you. The only purpose is to get you to sign on the dotted line. You are on your own from that point. I had a problem with my HVAC system. I wanted the company that installed the system to fix it so paid out of pocket first then submitted a claim. Each person would say "you will hear from us by the end of the day." Never happened. Not one time did anyone ever call me back on the claim. I finally called a week later. They tried the scam "it is covered under your system warranty." Nope. Then they tried the next one, "if we reimburse you, it will void your warranty." I actually laughed out loud at that one. Guy goes back to processor and comes back to me and says "we are going to send you a check." Elite's website will not let you file a claim. You call, file a claim, get a claim number and then good luck getting them to call you back. I even called the salesman who said he would get right on it. Nothing. Did nothing. I will not sign up with this company again. These companies are scams. If you are going to sign up, only pay for one year. When they cheat you, you will be glad you only did that.

This company is a SCAM. They put all their energies into denying claims. Their "service" is non existent. Don't do business with them !

I have not used the service as of 9/29