Elite Home WarrantyReviews of elitehw.com

THIS COMPANY IS A SCAM. Absolutely Do Not Recommend. My experience with Elite Home Warranty has been nothing short of a nightmare. I contacted them on March 5 regarding an issue with my AC/Heat system and specifically requested they contact a company I trust to handle the service-I was told when I signed up that I could use my own choice of technicians. I made this request to two different representatives. Instead, Elite contacted a completely different company without my consent. That technician replaced a connector, which fried my entire system. I ended up having to pay out of pocket to replace the whole unit—something that could’ve been avoided if Elite had simply followed my instructions. Even worse? No one returns calls. I’ve reached out multiple times, and the communication has been sketchy and evasive. When I finally got through, they told me they wouldn’t take responsibility and that I should try to get reimbursed from the company they hired. Absolutely unbelievable. I was told when I signed up that I could use my own technicians—that was a lie. I’ve asked to cancel my warranty and get a refund. I paid for three years in advance and they are offering to return $300 even though I have paid thousands. I asked for a manager to respond to my emails and it's been a week with no response. I'm so disappointed. Save yourself the stress and money. I would never recommend Elite Home Warranty.

I had 2 have the shower head replaced due to a leak. After the job was finished they refused to pay saying that replacing a shower head is an upgrade. They left me with a $450 bill. I will never do business with them again. I was with them 2 years after paying $82 a month. I went back to choice home warranty. I went over the bill with them and they said they would have covered it.

Did an appliance repair for them, they DON'T PAY YOU!

I wish I could give ZERO stars. I signed up for Elite Home Warranty in September 2024, believing their promises of comprehensive coverage for all my appliances, regardless of age. The sales rep sold me on their "top-rated" BBB status, claiming they were better than all other home warranty companies. Based on these claims, I forked out $2,300 for a 3-year contract. The reality couldn’t have been more different. When I received my 31-page contract, I was shocked to find that the first few pages 1-3 were filled with useless ads, like a free home security system, etc. pages 5-7 was the agreement and in large bold max payout per year for each appliance. And the rest of the "service agreement" was buried in fine print on pages 8–31. What’s worse, the large, bold coverage terms they advertised were intentionally misleading. I never expected to be hit with so many hidden exclusions buried in fine print. In March 2025, when my water heater broke, I called them expecting to be covered up to $2,000, as promised. I paid the $70 service fee, thinking the rest would be handled. A plumber came out, determined the heater was unrepairable, and submitted a $1,850 quote for a replacement. After waiting hours, I was told Elite would approve only $750—completely contrary to what was clearly stated in the contract. When I questioned this, the representative told me to refer to page 26 of the contract, where it states that water heaters over 10 years old are only covered for $750. This was never explained during the sales process, and the contract buried this crucial information deep in the fine print. It’s clear that Elite Home Warranty intentionally misleads customers into thinking they’re covered for major repairs, only to hit them with drastic payout limits when the time comes. Elite is nothing but a scam! They will lure you in with empty promises, then leave you high and dry with small payouts and countless exclusions. They don’t care about their customers—they care about collecting your money. I’m stuck with them for two more years, but I’m done trusting anything they say. I wouldn’t recommend Elite Home Warranty to my worst enemy. The sales representatives are dishonest, deceptive, and clearly have no interest in delivering on their promises. If you value your time and money, stay far, far away from this company!

I have been paying them month since February 2024.Only gave one star because I had to. This was the worst company I ever had to deal with. I call for dishwasher on January 3,2025. They said I have to wait until.15th which is my monthly payment day. The tech comes said I new a new machine. Elite would call me. They never call . I had to call them . Said they were going to send a check next business day. Call back it got change to 30 days.Call again it got change to holiday included. Call again weekends too. On the 34th day after the kept bullshit me. Mind you my dishwasher is sitting in my middle of my kitchen. I called and they said It's still being processed. So 2month 15 day still no check for me to buy dishwasher. .But They want me to make another monthly payment again. This is breach of our contract. They are are just theive !!!.I BBB because they gave accredited as good company. Well can't trust them now either.March 24,2025. They sent me my check for my dishwasher. The date on check was March 5,2025. I thank you BBB fm& Trustpllilot for help making this right.

They do not cover AC/heat units for your home. In fact, they cover very little. It's a scam, like so many of them. I would never use this company. They just rejected my claim for my 11-year-old AC/heat unit. $10,000, and I get no compensation for the home warranty. NOT COVERED.

I joined because of the good reviews. First experience so far is horrible and I would not recommend. It’s clear they’ll take your money and not honor your claim. So disappointing. Stay clear.

I hope you read this before hiring them, rather than after realizing they are not what they promise to be. I contacted this company after seeing positive reviews on this site and hired them for two properties. The salesperson thoroughly explained what was covered, and I specifically asked about cast iron pipes in case we had that issue. He assured me it would be covered. When we had a clogged toilet in one of the houses, their technician arrived and asked the tenant if this had happened before. The tenant mentioned a past issue, and the company declined service, claiming they don’t cover recurring problems—even though they had never serviced the house before. Hours of my time were wasted on calls, and after multiple delays, we decided to cancel the policy. Again, they wasted more of my time, promised to call me back to finalize the cancellation but never did. I had to follow up, and now, 10 days later, I still haven’t received my refund. Meanwhile, at the second property, where a family with children lives, we had another toilet clog. It took them four days just to send a technician—not to fix it, but only to assess the issue and provide a quote. My tenants were understandably frustrated. Then, the company called me, saying that their plumbing partner was charging them too much and they could only cover about 60% of the cost—which, by the way, was more than double what a regular plumber would charge me to fix it. I reminded them that I paid for a warranty and a $75 service fee so I wouldn’t have to deal with this in the first place. I refused to pay extra. They called back later, offering to lower the amount I had to pay just to get the plumber out. I reluctantly agreed, but by then, it was already Friday, so they scheduled the repair for Monday. Come Monday at 4 PM, the plumbing company called me to reschedule for the next day—and that was the final straw. I called my own plumber and am now cancelling the second policy with them. This company completely defeats the purpose of a home warranty. Instead of providing peace of mind, they delay everything, make you wait for their overpriced contractors, then come back asking you for more money because their partners overcharge them. Meanwhile, your issue remains unresolved. As im writing this they just declined paying me back the $75 service fee I pad for this recent call that the plumbing company was not able to provide today. Save yourself money, time, and frustration—stay away from this irresponsible company.