EliteceosReviews of eliteceos.com

Response from EliteceosAug 21, 2023

Juan, we are saddened by your response here and the fact you didn’t have a good experience working with our team. With regards to the done for you service we provided a done for you lead generation specialist with the aspect of coaching included to get proper frameworks in place. Once you had your “done for you” specialist in place it would be much easier to hit the ground running and get the business moving forward. The reason the coaching was offered with the done for you messenger is simply cause of your statement above, “I mentioned I needed much more support than that because I don't have a background in marketing and had zero marketing done so, no leads at the time, and again mentioned I needed a "done for you service.”  So the Done for you service was offered for what you were wanting with a coaching aspect included. As far as your on-boarding call and your coach being rude, we strive for everyone to have a great experience. Being a coach sometimes you have to tell people things that they may not want to hear to help them understand that their goals are a bit of a reach. Not saying it’s impossible, anything is possible but the goal of doing 1 million in revenue in 4 months using your words of “no marketing background and zero marketing done” is a very hard almost impossible feat to be done. Your coach was simply trying to help you understand what more achievable goals might be given your background of “no marketing.” Attached is also a document with conversations had with your coach George who at every turn was only offering coaching, feedback and guidance. He even offered adjusting calls that at last minute you weren’t able to show up to. You seemed quite pleased with his feedback and coaching as well.(https://docs.google.com/document/d/1ogEJQFz0UYkSx23cjx_mj6rZerL7iEgbFpHKpVdu27Q/edit?usp=sharing). In regards to reaching out to someone other than your coach, that hadn’t occurred until over 8 weeks inside of the initial program. Up to that point as previously mentioned above there were no issues that were brought up until this point. Our Client Success Director Matthew then met with you, because we pride ourselves in hearing out clients if they are not having a good experience. There seems to be your side of the story that we will have to agree to disagree on this fact of Matthew stating the things you said.  Matthew said he would look into the matter and he did. We offered a solution to still try to assist even after all the difficulty you caused and it was rejected. Not sure what you are referring to for a dfy service of 100k as we don’t even offer something like that so there may have been something said that was misheard. We received a chargeback for Collaboration Flow - Consumer - Canceled Merchandise/Services. At this point the services were rendered in which we agreed we would give you, you had gone through 30% of our portal and we were still willing and able to place your done for you lead generation specialist. So of course we would submit proof back to the bank as we have a no refund/cancellation policy in our agreement in which you signed (proof in the doc). Once again we are saddened at this and that you didn’t have a good experience. We simply wouldn’t have a business if every person who was facing adversity in building their business came to us and asked for a refund, even after utilizing all of our resources given.  If we were only here to steal money we wouldn’t still be in business after 6 years. God bless and if you have any other inquiries please reach out to our support team at [email protected]

Response from EliteceosOct 5, 2023

Anne we're sorry you had a bad experience with us as that's never our goal. We do find it odd that you continue to speak badly about us when you admitted you didn't do the things we asked, and you "paused" the program due to health reasons (proof) https://docs.google.com/document/d/1DN7Oq8Gu5yEefVGY9remC3FB44Tii1nCykUZC4KQDD8/edit?usp=sharing Instead of coming back and finishing it, you just wrote a bad review about us a year later with zero communication since that time. Elite CEOs has done over 70 million in sales and served over 40,000+ customers. We work in every industry from fitness, business, marketing, real estate, coaching, etc. We challenge your reviews with the hopes it gets taken down because it's out of context and we link proof showing that. Ultimately it's hard to help someone who doesn't do what we say, admits they didn't do it, and then also pauses the program and never comes back. Wish you the best in all your future endeavors.

Response from EliteceosMar 4, 2021

Evidence supporting all statements below - https://docs.google.com/document/d/1NnN4XA1Idk2VM29-q26es6yLOabHWrzPhhz7F2DI-lo/edit?usp=sharing more - https://docs.google.com/document/d/1Nk_FTUxYBDQJj7H8pM4yx0LJo6ifcneUnzv7OHIRU3I/edit?usp=sharing Gaby sorry you had a bad experience, obviously that's never a goal for us. We want all our clients to have a good experience. In terms of the refund we charged your for the time you were in for the program and were serviced. You still owed us 66% of the contract of which we let you out of. Totally understand if life issues came up, but unsure of how that warrants a refund. We believed allowing you to not pay 66% of the remaining balance was pretty fair. If we delivered a service are doing our part I don't understand how you can demand and be upset we did not give a refund. Unfortunately we can't attach photos, but here are some of the quotes we received from you in facebook messenger. "I would like to hit pause on the program if I can. This was definitely more sales than I realized and I'm not that motivated to make several phone calls a week. I'm an awful sales person and this became way more stressful. My job is also requiring more of me now that the quarantine has lifted. It's very overwhelming. I get that I am financially responsible and to be honest I"m not sure how much money I owe you guys anymore. Of course I would like to work something out that doesn't leave me penniless and where I obligate my financial duty to you guys." We were helping you get your business up and running (working on sales and marketing) and then you changed your mind on us. In business you have to make sales to grow which you stated you didn't want to have to do. You also said you wanted to pay out your obligation, however you didn't and we just waived it for you. In terms of your second point we help all kind of individuals start businesses and help with the marketing, sales, ads, etc. not just trainers. Our job is to help you with sales and marketing and then give you fulfillment systems to implement, but we can't service your clients. Overall we're sorry you had a bad experience, but feel we treated you very fairly, gave you a fair service, and waived the rest of the fees you owed us. Yet unfortunately, you still wrote us a bad review.

Response from EliteceosNov 11, 2020

Evidence client never showed they were upset or dissatisfied in any way. In fact it looks like they're enjoying the program and being communicated with on a frequent basis - https://docs.google.com/document/d/1avnZ2Doe5kHx7ujfPtIusLfTxAuwCTO6FtwDmm--14w/edit?usp=sharing We always strive to create a great experience so it's disheartening to see bad reviews at anytime, but we will do our best to address the claims. 1. We have every client do a 1 hour sales call AND sign an extensive agreement that outlines the course, program, and all the materials that they will be granted. We do this to avoid these very claims and if we were able to attach the agreements, we would. 2. If it is said client that ended in July 2020, they completely ghosted us and never showed up for their graduation call. Since we could not get ahold of them, we had no choice but to remove their access to our materials. Why do we do that? We are constantly updating our portals and materials and have had major theft issues because of our companies size. We make sure to let every client know this up front that at the end of the program they can keep any materials they downloaded or we helped them create, but we rescind the portal access. If a client wants to continue to use our portal they can for a small monthly fee. Most clients who don't utilize the portal in the base 4 month program never utilize it. This client (if it is the one we think) came back in November demanding access back to the materials after being out of our program for more than 4 months. 3. Our program is extremely high touch and these are all the things we do to make sure you are not forgotten. a. We do an onboarding call and tell clients exactly how program works, how to access support, and to schedule 1-1 calls. b. we REQUIRE a minimum of 1 call with every single client we have at a minimum of every 4 weeks. This is to insure they are not forgotten. c. We send out a weekly checkin for every single one of our clients to fill out so that we are up to date and can reach out to anyone struggling. d. We provide daily group calls on various subjects including ads, sales, funnels, marketing, mindset, and more. e. Each client is assigned a 1-1 coach where they can hop on 1-1 zoom calls as needed and dm them via facebook messenger. Again this is all documented and recorded so if we ever need to prove it we can. Based on these things we do the only clients that are "ever forgotten" are the ones who don't respond to us or ignore us. Essentially this client ignored us and then became upset when they found out they were removed from our portal which we clarify at the beginning/end of the program as well as our sales call and agreement. We will continue to do our best to give clients a good experience.

Response from EliteceosNov 3, 2020

Communication with customer - https://docs.google.com/document/d/1QEMPgUay5RCTixi2b6I51WVjUAXv0E6tgTFYJNWODyU/edit?usp=sharing Sorry you had such a bad experience with our $97 intro course. We’ll take this feedback into account and improve, best of luck to you. To note we only deny refunds if more than 25% of the content has been consumed to avoid anyone coming in and downloading everything than asking for their money back. Otherwise we always happily give a refund when under the consumption limit. Again sorry for your bad experience, we always strive to improve our courses and material.