ElgatoReviews of elgato.com

Wirklich unverantwortlich wie ihre PARTNER freiraumreh etc. bei solchen leuten will ich nicht mehr einkaufen!

There is no customer service. The product is outdated, issues have been identified for years and nothing has been done to resolve them. The Camlink 4K is an overpriced piece of obsolete rubbish. Buy a $10 HDMI capture card from amazon and it will be a much nicer experience.

Awful Customer Service. Ordered something weeks ago. It has not shipped, they do not respond to emails, and when you call them, you get placed on hold for 30 minutes, before it tells you nobody is available and drops the call.

Un très mauvais investissement ! J'utilise Elgato depuis des années à travers plusieurs appareils (autant logiciel que produits physiques), c'est TOUJOURS une catastrophe. Le logiciel (Payant) pour récupérer l'écran de son Ipad plante aléatoirement, remet à zéro les préférences et les logiciels sont imbuvables en interface. Mon StreamDeck est mort du jour au lendemain, sans ne changer aucune habitude de fonctionnement dessus de ma part. Maintenant, c'est mon HD60X qui est mort, sur une nouvelle configuration neuve après 1 an d'utilisation. Ce qui est le plus terrible, c'est que tous ces problèmes de défaillances et extrêmes complications d'utilisation sont connues depuis des années mais rien n'y fait. Vivement que des concurrents s’intéressent à ce marché. Bref, je ne peux pas travailler du jour au lendemain.

Ordered direct from Elgato. Wrong colour product shipped. Notified them immediately. Took 10 days to respond. Offered for me to send it back and then they'd send a new one. I asked for refund and they agreed. Issued RMA number. Sent back via a tracked UPS service. Didn't get a receipt from newsagent, but can see on the weblink that it was delivered back and signed for. 14 days since it was returned to them, the support team are still saying they cannot issue a refund without a photo of the paper receipt from the newsagent (that I was never given). The experience with this company has been so poor I will never shop with them again. Try their rivals instead and never buy direct from them - they are not setup to provide end customer satisfaction.

I never received an updated shipping date/estimate. I talked to customer service and they didn’t help at all. Never responded.

Kundensupport reagiert dann wir einem gesagt wir geben das an eine andere abteilung weiter die melden sich in 1-3 tagen das ist mittlerweile 2 wochen her es ging um ein ersatzkabel für meine elgato facecam da diese stäbdig die Verbindung zum pc verliert für 1-2 sekunden und sich dann wieder neu verbindet bis heute weder was von der „anderen Abteilung“ noch von der die mich am anfang betreut hat gehört noch ein kabel erhalten auf weitere nachfrage an den support erhielt ich auch keine antwort

Ridiculous. I ordered a webcam from this site almost 2 weeks ago and my order details showed it was still processing. I contacted the customer support only for them to tell me they don't ship to APO but they had it as a clear option when ordering. There were no updates at all and i was expecting it to arrive very soon for a livestream. After my inquiry the order was cancelled and they insulted me with a 15% discount. Horrible experience.