ElgatoReviews of elgato.com

2.9209 reviews
Manufacturing
115 North McCarthy Blvd, Milpitas, California

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Elgato

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About Elgato

Elgato is a world-leading provider of audiovisual technology for content creators on all video sharing platforms.Synonymous with quality and performance, Elgato products are either state-of-the-art inventions in their own right, or reimagined technologies designed to revolutionize creative workflows. Software and firmware are frequently updated to keep producers at the cutting edge of their craft. And cross-compatibility delivers a seamless user experience that keeps evolving as the Elgato ecosystem grows.Elgato was founded in 1999. In 2018, Corsair Gaming, Inc., acquired the brand and its employees. Based in Germany and California, Elgato distributes products in over seventy-five countries around the world.

Elgato (elgato.com) has 209 customer reviews on Five Star Index, with an average rating of 2.9 out of 5.

Also known as: elgato.com
Website: elgato.com
Category: Manufacturing
Location: Milpitas, California
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 50% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Elgato reviews

Showing 94 reviews with 1 star · Clear filters

Stephan G.
Oct 14, 2024
Absolute chaos
Absolute chaos! Disfunctional product, misleading shop descriptions and rude servuce team that simply did not care. This is my worst shopping experience in the last 10 years. Never again!
Helena L.
Sep 24, 2024
Attention ⚠️ sur un achat de 200 balles…
Attention ⚠️ sur un achat de 200 balles notre banque nous a alerter et bloquer le paiement à fuir
Response from ElgatoSep 26, 2024
Hello, Thank you for sharing your feedback with us, and I’m truly sorry to hear that your experience did not meet your expectations. We take your concerns seriously and would like to look into this further. Could you please provide your support ticket number by replying here? That way, we can address the issues you’ve mentioned more effectively. Thank you for your help, and we look forward to resolving this matter to your satisfaction.
John C.
Sep 19, 2024
Totally useless at delivery of paid purchase
Totally useless - Failed tp deliver purchased product. Contracted out to @UPS to deliver expensive kit 19 miles ... @UPS gave up twice to deliver whilst wasting my time staying in for delivery. @AliEpress use @RoyalMail who deliver reliably at low cost in 24 hours .. typical useless Corporate hiring useless delivery partner!!!
Response from ElgatoSep 26, 2024
Hello, Thank you for sharing your feedback with us, and I’m truly sorry to hear that your experience did not meet your expectations. We take your concerns seriously and would like to look into this further. Could you please provide your support ticket number by replying here? That way, we can address the issues you’ve mentioned more effectively. Thank you for your help, and we look forward to resolving this matter to your satisfaction.
Andre
Aug 13, 2024
Bestellt, bezahlt, nicht geliefert
Bestellung wird seit einem Monat nicht geliefert und trotz Nachfrage nicht bearbeitet. Bestellt dort nie wieder.
Response from ElgatoAug 16, 2024
Hello, Thank you for sharing your feedback with us, and I’m truly sorry to hear that your experience did not meet your expectations. We take your concerns seriously and would like to look into this further. Could you please provide your support ticket number by replying here? That way, we can address the issues you’ve mentioned more effectively. Thank you for your help, and we look forward to resolving this matter to your satisfaction. Thank you, Elgato Customer Support
Matixal G.
Jul 30, 2024
DUMBEST PRODUCT EVER BOUGHT
DUMBEST PRODUCT EVER BOUGHT! Gonna BURN THAT MICROPHONE AND XLR I advice everyone to burn their product!
Response from ElgatoAug 16, 2024
Hello, Thank you for sharing your feedback with us, and I’m truly sorry to hear that your experience did not meet your expectations. We take your concerns seriously and would like to look into this further. Could you please provide your support ticket number by replying here? That way, we can address the issues you’ve mentioned more effectively. Thank you for your help, and we look forward to resolving this matter to your satisfaction. Thank you, Elgato Customer Support
B.
Jun 3, 2024
A birthday gift, 1 month late...
What an absolute clown-show. They failed to deliver an order in Europe within 6 weeks, because the address THEY submitted to UPS was wrong, then they failed to update it, blamed UPS and during this whole time, instead of shipping a new one, they were jerking us around. On top of that, once it became clear UPS won't deliver, UPS decided to send the product back and Elgato, instead of refunding the product told us we need to wait for them to get the product back before we can get a refund, as if any of this is our fault. Who cares if a product is good or not when you never get it? Just to reiterate, the proposed resolution to this problem is, giving the birthday gift 6 weeks late, or two full months after the initial purchase.
Pitskid
May 20, 2024
refunded my streamdeck as soon as i…
refunded my streamdeck as soon as i purchased it. wanted to setup stuff before it arrives in the mobile app and realized they have free version for ios and not for android. what a joke.
Dave M.
Apr 23, 2024
Shocking customer service
Shocking customer service, 2-3 days for a reply is ridiculous. Do not buy anything from them outside of amazon or paypal.

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More in Manufacturing, California

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Totally useless at delivery of paid purchase

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A birthday gift, 1 month late...

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