ElgatoReviews of elgato.com

Ordered a plugin for my Stream deck, apart from being massively overpriced it didnt work as advertised. Asked for a refund, got told to speak with the guy who designed it - who isnt even English and hasnt replied anyway. Money was paid to Elgato, not this seller. Refused a refund. Now someone has edited the plugin page to exclude mention of the feature which is broken and Elgato support saying it doesnt say that anymore, so I cant have a refund....provided evidence to show it did used to say that, but now stuck. Wont be buying anymore from them and advise other not to either!

Ordered a small item (£5 value) on the 21st October, paid £10 shipping costs, and got an order confirmation. Item was showing as in-stock when ordered, so I assumed delivery would be within a few days. Chased on 26th October, only to be told that the item was 'prepared for shipping', and would be with me soon. Chased again on the 28th (item still hadn't shipped), and asked for the order to be cancelled, as I'd got it from elsewhere. The order then miraculously shipped the next day, and almost immediately afterwards, I received a reply from Customer Support telling me that they could no longer cancel my order as it had shipped. Dishonest and misleading, which is a shame, as I've previously been happy with Elgato.

Constamment des problèmes avec les produits elgato. Matériel non reconnu, il faut constamment redémarrer l'ordinateur sans aucune raison et chaque mise a jour apporte bien plus de problème qu'elle n'en résoud

ignoring a security software defect is not a solution.

I bought the paid version of EpocCam years ago. Elgato discontinued the app without ever notifying paying customers directly, no email, no in-app notice, nothing. That alone is a clear violation of both EU and Swedish consumer law, and also Apple’s own refund policy. When I contacted their support, I was dragged through weeks of scripted replies, contradictions, and excuses. At one point they even admitted they could refund through the App Store, then immediately backtracked and pushed PayPal instead, without ever offering to cover the fees that would leave me with less than what I paid. The result? I never got my refund. What I got instead was a long lesson in how little Elgato cares about its customers or the laws they are supposed to follow. Elgato/Corsair is not consumer-friendly, not creator-friendly, and absolutely not trustworthy. Think twice before you spend money with them, if they can treat paying customers like this over a simple app, imagine how they’ll handle bigger issues. 4/9/25: After 1 week of silence, Elgato finally responded, but only after my Trustpilot review went up. Classic damage control. 9/9/25: Elgato finally paid up via PayPal, covering all fees as promised. The end.

Elgato programmers are the pits and their support sucks! I purchased their $200 Steam Deck + mainly to control Spotify as this unit has 4 knobs. Well, Elgato programmers are so lazy they don't even create their own apps and instead rely on ONE third party developer who has a crappy Spotify app that will NOT install in Steam Deck +! When I tried to have Elgato support help me solve it not validating (a widely known issue) Spotify, he said well it doesn't work so you'll have to reach out to the app developer? WTAF Elgato?? You are too lazy or cheap (probably don't want to have to support software) to create a plugin for the largest streaming music service on the planet. Needless to say this unit and the HUB that goes with it are all being returned to Amazon in the morning. I hope you choke on returns!

I ordered the new Stream Deck scissor key unit. When I received it, the unit was faulty, as one key gets stuck and becomes unusable. I contacted their support and tried to return the item too but haven’t received a response from either yet. Terrible customer support — it seems the one stuck with a faulty unit is me.

Expérience misérable avec le logiciel s'affiche constamment en bas a droite de l'écran sans la posibilité de l'enlever