ElgatoReviews of elgato.com

Am Sonntag bestellt den 30.08.26 und gleichzeitig zeigt mir der Status geliefert an. Bis heute den 03.09.26 keine Info, keine Nachricht und keine Lieferung, obwohl es heute alles ankommen sollte. Sowas schlechtes, hab ich selten erlebt. Dann sämtliche Hilfe auf English. Wo soll ich Ihnen denn die Ticketnummer hier schicken? Es gibt keine private Nachricht.

They canceled my order days after I made it and didn't tell me why. Support was also extremely confused and had no help to offer that the automated cancelation didn't already. TLDR: Automated system is garbage and support is cosmetic. Both are slow Edit: they left a reply asking for order and support ticket numbers after my review, but of course there is no way for me to directly reply through trustpilot, and it's balls that they would only want to show doing something about it as a form of damage control intead of having a working ordering or support system in the first place. I shouldn't have to leave a negative review for help

So at one time, Elgato was a trusted brand, not so much anymore. I purchased a Elgato Facecam 1080p 60 camera in 2022, had zero issues and barely used it. Recently, it prompted me to update itself, software and firmware. It did its thing and completed successfully... or so it appeared. Something clearly went wrong with the firmware as the camera is now bricked. Elgato themselves know about this issue but naturally if you're outside the 2 year window you'll be out of luck despite the camera working perfectly on a hardware level until THEIR software bricked the camera. Avoid them, go with Logitech, at least they can be trusted.

I ordered an Elgato Embody office chair that was so awful I immeditalely asked for a return. It is a recliner, not an office chair. Terrible marketing. In it's most upright position, I am staring up at a 45 degree angle to the ceiling. I asked support for help, and so far 5 days later have heard nothing back. My support number is 2009050140.

They literally put out Wave Link software that was supposed to be compatible with my elgato mic and come to find out it is not fully compatible anymore after a new update. So in other words right after going out of warranty they are forcing me to choose to buy a new mic that will be compatible. I spoke to support for a week and half only to find out the firmware for the legacy mic has known issues so no it doesn't work to save certain settings. And you have to buy a mk.2 if the legacy product is out of warranty. Case 2009031851

Big problemem with order. On official web site there is no place to put company details to invoice. I buy elgato xl plus. No help from support. To change invoice they wanna return device ( i must pay for shiping, waiting for chargeback money and do next order and loose Time). If you wanna buy to company Please think twice about potential problem

Typiquement le genre d'entreprise qui transforme nos ressources en déchets afin d'assouvir une médiocrité intersidérale. Vend des "contrôleurs" censés faire gagner énormément de temps à ceux qui jonglent avec des fonctions multiples et complexes. Mais en vrai c'est un SCAM, les streamdecks ne sont pas de vrais contrôleurs mais des imitations pay to win, pire : pay to work ! Le produit en lui même ne fonctionne quasiment pas comme contrôleur, il faut acheter une multitude de plugins à des particuliers pas fiables afin d'avoir le début des fonctionnalités vendues sur leur site. ça c'est pour la partie scam évidente, mais on en parle de la fiabilité une fois tout paramétré à la main pendant des heures ? Tout fini par se casser, du simple raccourci à la chaine complexe d'actions programmées, rien ne tient à court/moyen terme. Certaines fonctionnalités ne marchent tout simplement pas au démarrage de l'ordi et il faut redémarrer pour récupérer quelque chose de simple comme le virtual SD ^^ On en parle aussi du fait qu'il faille avoir leur soft de lancé tout le temps pour que ça fonctionne ? RIP l'époque de plug an play et bienvenue à l'ère du plug and pay !

I use the Elgato teleprompter and its Camera Hub/Prompter software as part of my regular professional workflow. Earlier this week, the software stopped working without any clear explanation or change on my side, effectively blocking me from using the product as intended. I contacted Elgato support on Monday and quickly received an automated email confirming that my ticket had been received. Since this was affecting my day-to-day work, I expected at least an initial human response or some troubleshooting steps within a reasonable time frame. Over the course of the week, I sent two separate follow-up emails to ask for a status update and to stress that this is a blocking issue for my production setup. Despite this, I have not received a single reply from an actual support agent after four full business days. Technical problems can happen, but going four business days without any real response — even after multiple follow-ups — is simply not acceptable for a company in this segment. The lack of communication and apparent disregard for time-sensitive issues makes me question whether I can rely on Elgato’s software and support for professional use. At this point, I cannot recommend their customer service, and I am actively reconsidering future purchases from Elgato until they demonstrate that they take support and responsiveness seriously.