PAUL B.
Poor quality control and customer service
I purchased a set of HB irons and had a few issues, largely with quality control and customer service. I left the following review on their website, which was 'rejected' so that the page only shows 5 star reviews. The review I left: Overall, I am a fan of the irons. However, I've had issues with a detached hosel and grips not fully adhered. Initially had a 7 iron replaced (but had to ring twice to get that sorted). Subsequently a number of the grips were 'soft' or not fully fitted all the way to the butt. Called again and was promised grips in the post... nothing arrived. Got tired of waiting and have now purchased grips and re-gripped the clubs myself. Two additional points of interest here; firstly, there was only one layer of tape, rather than the requested two, and the end of the shaft was not cut straight/square to the axis of the shaft. Quite rightly, Eleven products have become very popular, my concern is that increased sales volumes have led to lower quality control and poor customer service. I wish the company well, but there is some room for improvement.