Tynisha
NEVER AGAIN...okay I'll give it another go.
So I have to give them 1 star sadly, I've order from this place before and my order came. This time my order didn't even ship out, I think after the 6 or 7 day I was messaging them on every platform I could as they said they shipped the next day to 5 to 7 business days. The issue I have is that I messaged and called (when I called on a Monday around 3pm it said they was busy so I left an message, then I called again said it was close at around 4pm. So naturally I'm like what is happening?) I sent a whole new customer service email directly from the website.... They finally responded after 9 days of me scratching my head looking for what was going on with my order... Not only that at first in the email from like 3 days ago they asked me if I wanted another color in the style that I ordered I said yes that's fine after that I GOT NO reply back.. then after the 9 days I got a sorry and that they refunded my money back because the wig I wanted they was having issue with the warehouse but instead of giving me other options they automatically REFUNDED the money. But get this I have to send another email because the refund email said they already refunded me but I saw nothing on my paypal.... until I emailed them again then that's when they refunded me. Like SMH. Never again. Btw I'm in philly so shipping should be a breeze. Edit: Gave them two extra stars for trying to at least fix the issue the best way they can. They're sending me a wig to make up for the communication errors. Will update again once received. Edit 03/26/2019: I've gotten the wig super fast, the wig is great it was one of the wigs I originally order. So I will bump it up to 4 stars just because they fixed the mistake really fast.
Response from Elevate StylesMar 12, 2019
Hello T, Sorry you had a bad experience. There was a lot of miscommunication it appears in your order stemming from the EVLYN wig having been back ordered. Would you be open to us sending you one of the units we had in stock as complementary. We hope that will improve the situation. Please email at [email protected] to discuss further. Thank you so much for your feedback as instances like this is how we continue to improve. Shipping to PHILLY is usually a quick ship!. Thank you for taking the time to express your concern and being passionate about WIGS! MUCH LOVE! ES




