Elevate StylesReviews of elevatestyles.com

The hair is not authentic. Its not from the brand, its a different brand based off how its made.

Took a week to receive my product other wig companies I order from ship same day

The website showed what colors were available and what was not in stock. I ordered 2 colors of one style. 3 days later I see a credit/refund for one unit. No notice of explanation or apology. Today I expected delivery. It’s not estimated until 3 more later.

I love that your company seems to have all the latest styles, however your shipping is too costly and takes too long for the items to be sent

My first time ordering and quite likely my last! Product took a long time to ship and once it did it was only a partial shipment without any additional information. The courier isn’t showing a delivery date. I will stick with Amazon in the future.

I have not received my order yet. Your checkout page says Standard Delivery is 3-5 business days, but your chat rep said it would arrive after over 15 days. Shop order tracking is not user friendly and doesn't say or give much progress report.

I ordered an item listed as in stock on the website. I saw that the order was received, but it hadn’t been shipped after a couple of days. So, I emailed the company to follow up because I needed my item by a certain date. My email was replied to within the same day of me sending it. Kudos for that. I was told the item was not in stock and that a refund had been issued. As of today, it’s been 8 business days and I still haven’t received a refund. I sent an email this morning asking when my refund will be processed. I have not received any update, yet. I deserve to know the status of my money’s whereabouts. It’s not my fault that their website wasn’t accurately updated with their inventory. I have placed orders with Elevate Styles in the past, without any problem. However, after this experience, I don’t feel that I will be a customer, moving forward. I don’t appreciate being ignored. I’d rather have received an email with some sort of update, even if the update was, “I don’t know, but I will find out.” It’s the poor customer service that I experienced that leaves me feeling like a non-appreciated, loyal customer. There are too many other companies offering the same products available for me to accept this disrespect from Elevate Styles.

I ordered four packs of hair. I only received two packages. The problem is someone texted me to confirm my address BUT never mentioned that I would only receive two of the four that I purchased. I found out by email AFTER the hair had shipped. That only stated I would be refunded for the two t did not receive. I sent a text back and left a voicemail to receive a callback. I still have not heard from anyone. Now if I return the hair, you will charge a 20% restocking fee which is acceptable considering my order was not filled correctly. If someone had called or texted, I could have easily purchased different hair. You have to contact your customers when an order is being changed.