Elevate StylesReviews of elevatestyles.com

Response from Elevate StylesMay 20, 2026

Hello Kim, We are sorry to hear you were dissatisfied with the wig and your experience overall. As noted previously, the concern was reported after the unit had already been worn, brushed, and prepared for styling. Due to hygiene standards for wigs and hair products, used items are not eligible for return or refund unless a manufacturing defect can be verified prior to use. We did carefully review your situation and, as a courtesy, offered a 25% discount toward a replacement unit in an effort to assist further. We always encourage customers to inspect and test the item before altering, brushing, or styling so any issues can be addressed immediately. While we understand your disappointment, our position regarding the order remains unchanged. We appreciate your feedback and thank you for giving us the opportunity to review the matter. Thank you, Amina

Response from Elevate StylesApr 24, 2026

Subject: Delivery Confirmation for Order H044DA0014272750 Hello Naahemaa, We have investigated your claim regarding the delivery of your parcel. According to the official tracking logs from our courier partner (available here: https://elevatestyles.passportglobal.com/H044DA0014272750), a specific request was made on April 16th for the parcel to be left in a "Safe place - enclosed porch." Following this request, the tracking confirms that the parcel was successfully Delivered on April 18th at 12:30 PM in Leicester, GB. Because the parcel was delivered according to the "safe place" instructions provided, we cannot verify the claim of theft by the driver. We recommend checking your enclosed porch or speaking with members of your household. If you believe the item was stolen from your porch after delivery, we advise filing a report with the local police, as we have fulfilled the delivery to the requested location. Best regards, Amina

Response from Elevate StylesApr 24, 2026

Hello Cintia, We understand your frustration when a package doesn't arrive as expected, but we would like to clarify the shipping facts for other customers and for the record. Order Status & Shipping Verification: Tracking Number: 9434650206217175906661 Carrier: USPS (United States Postal Service) Items Shipped: 2 Wigs, 1 Band, 1 Wig Cap Delivery Status: Confirmed as Delivered by USPS to the address provided. As a merchant, once the carrier confirms delivery to the correct GPS coordinates, the transaction is considered fulfilled on our end. We have successfully shipped your items, and the postal service has confirmed they reached the destination. If you have not received the items despite the "Delivered" status, we recommend contacting your local post office to speak with the specific carrier who serviced your route that day. We remain available via our official support channels to provide any documentation you need for a postal theft claim. Best regards, Amina

Response from Elevate StylesApr 24, 2026

Hello, We’d like to clarify the facts regarding this order: Proactive Communication: We contacted you regarding stock before shipping to ensure you received a product you'd like. Prompt Shipping: Your order was shipped on 12/17 and delivered on 12/22 (just 5 days later). Resolution: We are glad your daughter loves the wig! Had you contacted us for a return, we would have followed our standard professional process. We stand by our verified reviews and our commitment to fast holiday fulfillment. Best regards, Amina

Response from Elevate StylesApr 24, 2026

Hello Samantha, We sincerely apologize for the delay in processing your order. Upon review, we found that the item was unfortunately out of stock. Action Taken: Order Status: Cancelled due to stock unavailability. Refund Status: A full refund of $69 has been processed back to your original payment method. Timeline: Depending on your bank, these funds typically reflect in your account within 3–5 business days. We value your past business and regret that our communication fell short this time. We are working to improve our inventory sync with the Shop app to prevent this in the future. Best regards, Amina

Response from Elevate StylesApr 24, 2026

Hello Stephanie, We take your feedback seriously, but we must clarify our hygiene and quality standards. Our Standards: Strict QC: Every item we ship undergoes a rigorous Quality Control inspection to ensure it is in brand-new, factory-sealed condition. Hygiene Policy: As a hair and beauty retailer, we maintain strict sanitary protocols. We do not sell or ship used items under any circumstances for the safety of our customers. If you feel there was a manufacturing defect or an issue caused during transit, please contact our support team with photos of the packaging and tags so we can investigate with the manufacturer. Best regards, Amina

Response from Elevate StylesApr 24, 2026

Hello Justine, We are sorry to hear about the damaged item. We aim for every order to arrive in perfect condition and would like to resolve this immediately. Verified Support Channels: Multiple Ways to Reach Us: We are highly responsive via email and text. Instant Support: For the fastest resolution, we invite you to use the Inbox/Live Chat feature located directly on our Home Page. Our Commitment: As a returning customer, your satisfaction is our priority. We are ready to send a replacement or issue a refund once we verify the damage through our support chat. Please message us via the website "Inbox" so we can fix this for you today. Best regards, Amina