Elevate StylesReviews of elevatestyles.com

I still don't know if or when my package will come. The tracking says the item still hasn't arrive at USPS and it's been almost a week. Never had this problem with other companies.

First of all my product was backordered. Then when they contacted me and asked me what I want to do with my order or if I wanted to switch they never contacted me back. I don't understand what's taking so long. I have said that I wanted to change the color, but I got no response.

Quite different from the same wig that I bought at a local beauty supply. Uneven, no curl in bang. At the part, visible net hanging loosely out. I had to cut The hanging net out. Really hope this was just a fluke because I really like this style wig and how fast it came.

I'm originally I wanted to order the same hair in two different colours but one of the colours was out of stock. So, I purchased 2 of the same hair. A day later, I got an email from elevate styles notifying me that the hair had been restocked and was available for purchase(thank you for that!). Excited for the good news, I called customer service and spoke to Eddie. I asked if there was anyway to switch one of the hair for the other which was now in stock. Since the purchase was still being processed and had not been packed nor shipped, I figured there should be no problem doing the adjustment to my order. Eddie then told me that they cannot do that and the money would have to be refunded (which would take some days) and I would have to purchase the hair once again on a separate order. Here's where the customer service and initiative went downhill. I explained to Eddie that there should be , I would assume, a way to communicate the change in the internal server so that by then time my order is ready for processing, they would see the note and make the appropriate changes to my order. He said there is no way to do so BUT Said that he made a note on the account but no promises that they would see it in time before they packaged and shipped the order. Here's my problem. WHY must I, the customer, spell out a resolution to the situation? The customer service agent was extremely comfortable telling me no and didn't look into remedies to satisfy the situation. Considering I'm spending my hard-earned dollar, I feel it isn't asking a lot to use a little "je-ne-said-pas" to make sure the job gets done and the customer leaves happy. To add insult to injury the tracking number from USPS is all wrong and apparently my package I ordered a week ago was delivered to Australia(I'm in Canada) about a year ago. Perfect. When I lived in the states, elevate styles would get me my order in 2-3 days, no muss, no fuss. Easy. Somehow and somewhere in the years seems like the process has become a bit of a headache, which is sad because I would have to shop for a new supplier. I hope the thorn-in-side experience was just a fluke and won't happen again.

After a week of my order being on "order placed" status I called to see what the issue was. I was told that it would be fulfilled by the warehouse and it would take 4-7 business days. For the delay, i asked for it to get priority mail, the customer service rep acted as if he was confused and then said he would ship it priority. A few hours later I got an email stating my order was backdated. How annoying.

No help with returning an item that was supposed to be ice blue( blond with streaks of blue) but was actually grey and purple

Not what l expected, you get what you pay for.

A lace é linda, mas veio muito diferente da foto e das outras lace Jenna que ja vi. Veio com os cachos muito abertos parecendo que ja havia cido usada. Veio muito falhada no meio e muitos cabelos cortados. Me deixando insatisfeita com o produto. Espero que as próximas venha melhores.