Elevate StylesReviews of elevatestyles.com

Response from Elevate StylesJul 20, 2026

Hi Barbara, Thank you for your review. We're sorry to hear about the confusion. According to your order, the color selected was **1B/30**, so that is the color your order was processed for. However, if you believe you received a different color than what was ordered, we'd be happy to investigate. Please email us at **[email protected]** with a photo of the wig you received, including the color label if possible. Once we verify the issue, we'll ship the correct item right away and include a prepaid return label for the incorrect one. We appreciate your business and look forward to resolving this for you.

Response from Elevate StylesJul 14, 2026

Hi Leasier, We always appreciate customer feedback, but we do need to clarify the facts regarding your order (Reference #496400) to clear up any confusion. You stated in your review that you put in the "right color," but your official order receipt shows that you explicitly selected and purchased the Shake N Go Legacy Human Blended Wig Chicago in the color TGREY (T-Grey/Gray). Our team worked efficiently to fulfill your exact selection. You ordered on July 7th, we shipped it out the very next day on July 8th, and USPS tracking confirms it was delivered to your porch in Pearland, TX on July 11th—just three business days later. We successfully, accurately, and rapidly shipped the exact gray wig that you added to your cart and paid for. Because we fulfilled your order perfectly, this 1-star review is incredibly unfair to our hard-working shipping team. If you made a mistake at checkout and actually wanted a different color, we are still happy to help you fix your error. Please review our return policy and reach out to our customer support team at [email protected] so we can assist you with a standard return.

Response from Elevate StylesJul 2, 2026

Hi Kim, we want to look into this and resolve the delay for you immediately. As mentioned on Yelp, we can't find an order under your name. Please email us directly at [email protected] with your order number or the email address used at checkout so we can track it down and make this right.

Response from Elevate StylesJun 15, 2026

Hi Zainab, Thank you for reaching out, and we're sorry to hear that the wig did not meet your expectations. We reviewed your order and can confirm that it was delivered to the UK within 6 business days, which is within our estimated delivery timeframe. However, we understand that your concern is with the wig's density and appearance rather than the shipping. The Outre Dominican Curly QSBDC is designed with a specific density and style, and appearance can vary depending on personal preference, styling, and the model photos used by the manufacturer. We're sorry to hear that it was not as full and voluminous as you expected. We appreciate your feedback and will be happy to review any photos you can provide showing the concerns with the wig. Once received, we'll see what options may be available to assist you further.

Response from Elevate StylesJun 12, 2026

Hi Ana, We're sorry to hear that you were disappointed with your purchase. After reviewing your order, we see that it was placed on May 19 and successfully delivered to France on June 3. We are pleased that the shipment arrived within our expected international delivery timeframe, though we understand that timely delivery does not make up for disappointment with the product itself. We would also like to clarify that the Sensationnel Premium Too Feather Crochet Deep Wave 18" is a human hair blend product from Sensationnel, a well-established and widely trusted hair brand. While many customers enjoy this style, it is not a 100% human hair extension. Because it contains a blend of human hair and premium synthetic fibers, performance can vary depending on installation, maintenance, styling practices, and daily wear. We take feedback about our products very seriously and would welcome the opportunity to review your concerns further. Please contact our customer care team with photos of the hair and additional details regarding the installation so that we can investigate the issue and determine whether a resolution may be available. Thank you for sharing your experience. We value every customer and continuously use feedback like yours to improve both our product offerings and our service.

Response from Elevate StylesJun 6, 2026

Hi Tia, We take customer service very seriously, but our system records show a different timeline for this order. Your order was placed on May 29 and was packaged and shipped out the exact same day. Because it was dispatched immediately, it was successfully delivered to the UK on June 6 (an 8-day international delivery). We checked our inbox and could only locate a single email inquiry from you, which was sent after the package was already in transit. We responded to that email with your tracking information. We have no record of prior cancellation requests or multiple unanswered emails. If you sent emails from a different address, please reach out to us directly so we can locate them and help you with a return. — Elevate Styles Customer Care

Response from Elevate StylesJun 3, 2026

Hi Devona, We're very sorry for the delay. After reviewing your order, we can confirm it was shipped the same day it was placed on May 20. Unfortunately, the tracking shows the package has been delayed in transit and appears to have stalled within the USPS network. https://tools.usps.com/tracking/9400151901642486154587 We completely understand your frustration, especially since you needed the product sooner. Please contact our customer service team directly and we'll be happy to either arrange a replacement shipment or issue a refund, whichever you prefer. Thank you for bringing this to our attention, and we apologize for the inconvenience. — Elevate Styles

Response from Elevate StylesMay 26, 2026

Hi Jamira, Thank you again for your feedback. We completely understand the frustration when an order takes longer than expected. For this particular item the estimated processing timeframe was listed on the product page prior to checkout. According to the USPS tracking your package is scheduled to be delivered today. We truly appreciate your patience and the opportunity to serve you, and we are continuously working to improve both our shipping speed and communication experience for our customers.