Elevate StylesReviews of elevatestyles.com

Response from Elevate StylesMar 27, 2023

I'm sorry to hear that you had a negative experience with our service and I completely understand your frustration. It is never our intention to provide bad customer service, and we always strive to meet our customers' expectations. I apologize for any inconvenience caused by the delay in communication regarding the unavailability of the blue wig that you ordered. We always aim to communicate any potential issues as soon as possible and provide alternative options to our customers. I'm sorry that this was not the case for your order. We take full responsibility for the delay in communication and the refund email that you received after the product had already been shipped. We should have been more proactive in contacting you about the unavailability of the wig and providing alternative options. Please know that we are taking steps to ensure that this does not happen again in the future. Thank you for bringing this to our attention and for your feedback. We value your business and we hope to have the opportunity to serve you better in the future.

Response from Elevate StylesMar 16, 2023

We apologize for any confusion regarding your recent order. To clarify the situation, we were able to ship one of the three wigs that you ordered, while the other two were unfortunately unavailable due to being discontinued. We understand this was not the outcome you expected, and we're sorry for any inconvenience this has caused. Regarding the third wig that you no longer want, we value your satisfaction and would like to make things right for you. We have already provided a return shipping label so that you can send the unwanted item back to us. Upon receiving the returned wig, we will process a full refund for all items, including the shipping charge. We want to assure you that our intention is not to mislead our customers, and we apologize if our advertisement gave you a different impression. We strive for transparency and customer satisfaction, and we will take your feedback into account as we work to improve our services. If you have any further questions or concerns, please do not hesitate to contact our customer support team. We're here to help.

Response from Elevate StylesMar 9, 2023

We wanted to extend our sincerest apologies for the inconvenience caused by the lost package. Although we shipped your order on the same day as promised and have no control over the delivery process once it leaves our facility, we understand how frustrating it must be to not receive your package. As a gesture of goodwill, we will be replacing your lost package at no extra cost to you. We value your business and want to ensure your satisfaction with our products and services. Thank you for your patience and understanding Please find attached documentation providing proof of shipping and subsequent delays caused by the carrier. While we strive to provide timely and efficient service to our customers, we understand that external factors such as carrier delays are beyond our control. We appreciate your patience and understanding in this matter, and we remain committed to ensuring your satisfaction with our products and services. If you have any further concerns or questions, please do not hesitate to contact us. Tracking Number: 9405516901642486885025 Copy Add to Informed Delivery Latest Update The delivery status of your item has not been updated as of March 5, 2023, 12:37 am. We apologize that it may arrive later than expected. Get More Out of USPS Tracking: USPS Tracking Plus® Alert Awaiting Delivery Scan March 5, 2023, 12:37 am Out for Delivery FAYETTEVILLE, NC 28306 March 4, 2023, 6:37 am Arrived at Post Office FAYETTEVILLE, NC 28306 March 4, 2023, 6:26 am Departed USPS Regional Facility FAYETTEVILLE NC DISTRIBUTION CENTER ANNEX March 4, 2023, 4:07 am Arrived at USPS Regional Facility FAYETTEVILLE NC DISTRIBUTION CENTER ANNEX March 4, 2023, 3:58 am Departed USPS Regional Facility FAYETTEVILLE NC DISTRIBUTION CENTER ANNEX March 4, 2023, 3:50 am Arrived at USPS Regional Facility FAYETTEVILLE NC DISTRIBUTION CENTER ANNEX March 4, 2023, 3:30 am Departed USPS Regional Facility FAYETTEVILLE NC PACKAGE SORTING CENTER March 4, 2023, 3:07 am Arrived at USPS Destination Facility 28346 March 3, 2023, 6:07 pm In Transit to Next Facility March 2, 2023 Departed USPS Regional Origin Facility PHILADELPHIA PA NETWORK DISTRIBUTION CENTER March 1, 2023, 11:31 pm Arrived at USPS Regional Origin Facility PHILADELPHIA PA NETWORK DISTRIBUTION CENTER March 1, 2023, 11:25 pm Accepted at USPS Origin Facility ATLANTIC CITY, NJ 08401 March 1, 2023, 10:10 pm Shipment Received, Package Acceptance Pending BELLMAWR, NJ 08099 March 1, 2023, 6:55 pm Pre-Shipment Info Sent to USPS, USPS Awaiting Item March 1, 2023 Hide Tracking History

Response from Elevate StylesFeb 15, 2023

You are posting on the wrong the profile. We are a wig retailer here in the USA. Please remove this review.

Response from Elevate StylesFeb 13, 2023

Hello again Kristian, We apologize for the delay in responding to your emails and for any inconvenience this may have caused. We want to assure you that we are not scammers, and we take our customer service seriously. We understand your frustration and we are doing everything we can to ensure that your order is delivered to you as soon as possible. As per the latest tracking information, your shipment is currently in transit and has arrived at the destination service area in PRAIA - CAPE VERDE. A broker has been notified to arrange for clearance of your DHL shipment and it will be cleared and delivered to you. You can monitor the status of your shipment using the waybill number 5264870590. We appreciate your patience and understanding, and we are committed to resolving this issue as quickly as possible. If you have any further concerns, please do not hesitate to contact us. Thank you for choosing our company for your needs. Hello Kristian, Your order shipped to Cape Verde on January 31. https://mydhl.express.dhl/gb/en/tracking.html#/results?id=5264870590 26 Shipment will be cleared and delivered by broker PRAIA - CAPE VERDE 09:01 1 Pieces 25 Broker has been notified to arrange clearance PRAIA - CAPE VERDE 08:55 1 Pieces 24 Processed for clearance at PRAIA - CAPE VERDE PRAIA - CAPE VERDE 08:50 1 Pieces 23 Arrived at DHL Sort Facility PRAIA - CAPE VERDE PRAIA - CAPE VERDE 08:49 1 Pieces Monday, February 06, 2023LocationTimePieces 22 Shipment has departed from a DHL facility DAKAR - SENEGAL DAKAR - SENEGAL 00:14 1 Pieces Sunday, February 05, 2023LocationTimePieces 21 Processed at DAKAR - SENEGAL DAKAR - SENEGAL 16:15 1 Pieces Saturday, February 04, 2023LocationTimePieces 20 Scheduled to depart on the next planned movement DAKAR - SENEGAL 16:11 1 Pieces 19 Shipment is on hold DAKAR - SENEGAL 16:11 1 Pieces Friday, February 03, 2023LocationTimePieces 18 Scheduled to depart on the next planned movement DAKAR - SENEGAL 21:52 1 Pieces Thursday, February 02, 2023LocationTimePieces 17 Shipment is on hold DAKAR - SENEGAL 22:15 1 Pieces 16 Processed at DAKAR - SENEGAL DAKAR - SENEGAL 18:34 1 Pieces 15 Shipment is in transit to destination DAKAR - SENEGAL 18:22 1 Pieces 14 Shipment has departed from a DHL facility BRUSSELS - BELGIUM BRUSSELS - BELGIUM 08:48 1 Pieces 13 Processed at BRUSSELS - BELGIUM BRUSSELS - BELGIUM 03:28 1 Pieces 12 Shipment is on hold BRUSSELS - BELGIUM 03:22 1 Pieces 11 Arrived at DHL Sort Facility BRUSSELS - BELGIUM BRUSSELS - BELGIUM 02:41 1 Pieces 10 Shipment has departed from a DHL facility LEIPZIG - GERMANY LEIPZIG - GERMANY 01:19 1 Pieces Wednesday, February 01, 2023LocationTimePieces 9 Processed at LEIPZIG - GERMANY LEIPZIG - GERMANY 23:36 1 Pieces 8 Arrived at DHL Sort Facility LEIPZIG - GERMANY LEIPZIG - GERMANY 23:31 1 Pieces 7 Shipment has departed from a DHL facility NEW YORK CITY GATEWAY - USA NEW YORK CITY GATEWAY, NY - USA 09:06 1 Pieces 6 Processed at NEW YORK CITY GATEWAY - USA NEW YORK CITY GATEWAY, NY - USA 01:47 1 Pieces 5 Arrived at DHL Sort Facility NEW YORK CITY GATEWAY - USA NEW Y

Response from Elevate StylesFeb 10, 2023

Thank you for your patience. Here is the latest scan from today. Latest Update Your item arrived at our COPPELL TX DISTRIBUTION CENTER destination facility on February 10, 2023 at 1:25 pm. The item is currently in transit to the destination. Get More Out of USPS Tracking: USPS Tracking Plus® Delivered Out for Delivery Preparing for Delivery Processing at Destination Arrived at USPS Regional Destination Facility COPPELL TX DISTRIBUTION CENTER February 10, 2023, 1:25 pm Arrived at USPS Facility COPPELL, TX 75019 February 4, 2023, 9:20 am

Response from Elevate StylesFeb 7, 2023

I'm sorry to hear that you are not satisfied with your wig order. I understand how important it is to receive a product that meets your expectations and I apologize for any disappointment. Your feedback is valuable to us and will be used to improve our products and services. If you would like to discuss a potential return or exchange, please let me know and I'll be happy to assist you. Thank you for bringing this to our attention.