Elevate StylesReviews of elevatestyles.com

Response from Elevate StylesSep 10, 2026

Hi Mary, We’re sorry to hear you were disappointed. We reviewed your order and confirmed that you purchased the Outre Perfect Hairline OnVybes 13"x6" Lace Front Wig OnVybe 13 in Color 1, and that is the exact item and color that was shipped. Your order shipped on August 27 and USPS confirms delivery on September 1 at 5:21 PM. The product page also provides the estimated processing and delivery timeframe before checkout. If Color 1 was selected accidentally at checkout or simply isn’t the color you wanted, please let us know which color you would prefer and we’ll be happy to go over the available options. If you believe you received an item different from what appears on your order confirmation, please send us a photo of the wig, packaging, and item label so we can review it.

Response from Elevate StylesSep 3, 2026

We’re sorry to hear about this concern. We’re unable to identify an order from the information provided in this review. Please email us at [email protected] with your order number and the email address used to place the order so our customer service team can locate the purchase and investigate this for you promptly. If available, please also include the name or type of wig, braiding hair, or other product you ordered, as that may help us identify the order more quickly.

Response from Elevate StylesSep 2, 2026

Hi Tia, We apologize for any confusion. As noted in our email thread, the carrier marked your original order as delivered on August 24. Since you reported that the package was stolen and had purchased package protection, our customer service team approved a full replacement after completing our standard investigation and receiving your completed claim verification form. We received your updated shipping address today, September 2, and your replacement order is currently being processed. You will receive a tracking number by email as soon as it ships. Thank you for your patience and understanding.

Response from Elevate StylesAug 31, 2026

We’re sorry to hear about your concern. However, our shipping department confirmed that both packs of Beverly Johnson 20” Bulk Hair in Color 30 were individually scanned, weighed, and packed before shipment. Because this is a rare legacy item with very limited availability, our team took extra care to verify the contents of your order. Please contact us directly if you have any additional information that may help us investigate further.

Response from Elevate StylesJul 30, 2026

Hi Larissa, We’re sorry to hear you haven’t received your order and that there was also an issue with a previous order. Royal Mail tracking confirms that order #496744 was delivered on July 22, with a delivery photo and GPS confirmation. You can view the tracking details here: https://www.royalmail.com/track-your-item#/tracking-results/IT828087882GB We understand the parcel may have been left in an unexpected location or with a neighbor. Please contact us at [email protected] so we can open an investigation with Royal Mail and also review the incorrect item from your previous order. We’ll be happy to assist.

Response from Elevate StylesJul 23, 2026

Hi Shaterria, We take delivery issues very seriously. According to official USPS records, package #9400151901642486165606 was scanned as delivered directly to your mailbox on July 10th at 12:56 PM in Columbus, OH. You can view the full tracking details here: https://tools.usps.com/go/TrackConfirmAction?tLabels=9400151901642486165606 Because the carrier has confirmed successful delivery to your address, we are unable to issue a standard refund for a completed delivery. If the package was stolen or misdelivered by USPS, please reply to this email (or contact us at [email protected]) with a copy of your USPS police/loss report or GPS scan dispute. Once we receive that documentation, we will be happy to assist you with an official postal inquiry. Thank you for your understanding.

Response from Elevate StylesJul 23, 2026

Hi Tina, Thank you for sharing your feedback with us. We are truly sorry to hear that the Bobbi Boss Bomba Faux Locs Soul Curly Tips 20" (Color 99J) didn't meet your expectations regarding texture and thickness. We always want our customers to love their look! While our policy prevents us from processing a return or refund for items that have been discarded, we sincerely appreciate you letting us know about your experience. Your feedback helps us improve our product descriptions and recommendations. We’re sorry this style wasn't a good fit, and we wish you the best with your new hair!

Response from Elevate StylesJul 23, 2026

Hi Jamie, We sincerely apologize for the frustration and confusion regarding your refund. The Outre Wig Pop Synthetic Full Wig Jai (Color 44) was unfortunately out of stock, so we canceled that item and processed a refund for it right away. The rest of your order has already shipped. Please note that depending on your bank or credit card provider, refunds can take 3 to 5 business days to post to your account. We want to make sure this is resolved for you immediately—please check your inbox (and spam folder) for your refund confirmation email, or contact us directly at [email protected] so we can share the transaction reference details with you. Thank you for your patience!